HVAC Service Controls Lead Specialist

Description

• Communicate with customers upon arrival and before leaving the work site. Ensures high levels of customer satisfaction. Meets regularly with customers to become familiar with operating problems. Keeps customer informed on the nature of service provided, outstanding issues and recommends system enhancements, upgrades, and or replacement. Promotes the sale of add-on work.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Assists in the loading and commissioning of all system and network-level controllers as required. Assists in validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation.
• Trains the customer in control systems operations. Delivers manuals and documentation to the customer for training needs as required.
• Selects, orders, and tracks the delivery of materials for assigned projects. Coordinates factory-mounting processes to meet factory and project schedule.
• Keeps management and JCI contractor or customer informed of job progress and issues.
• Providing Scheduling and management support.
• Provides sketches of field changes and discrepancies for engineering corrections and drawings. May assist with job layouts and bid proposals.
• Adheres to all Johnson Controls and customer safety standards. Provides safety leadership and instruction to all control’s technicians in the branch. Provides safety awareness while working onsite with Johnson Controls subcontractors.
• Assists in the design and configuration of building control systems as defined by the contract documents.  Creates flow diagrams, sequence of operations, and bill of material, network layouts and electrical schematics as required.
• Assists in the coordination and creation of necessary drawings and equipment schedules for submittals and installation.
• Compiles job documentation, such as certificate of completion, customer training form, training certificates and punch lists.
• Manages assigned work to meet professional and efficient execution of time and customer satisfaction. Reports problems or changes to management immediately. Interfaces with branch manager, service manager, service project manager or subcontractors on projects to coordinate activities as required in an ethical and professional manner.
• Assists in the development and testing of software programs necessary to operate the system with the intent of the project requirements.
• Provide quotes to support recommendations and solutions.
• Assists in performing site-specific training for owner / operator on the total building control system.
• Conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.
• Consults with the customer through data gathered and site assessments. Provides field proposals for retrofits, upgrades and or enhancements to existing equipment. Assists sales by providing technical recommendations for sales leads.
• Provides mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems. Coaches, supports and trains mechanical workforce on non-complex, non-critical equipment.
• Compiles and/or completes projects as built and close-out documentation.
• Other duties related to the installation, commissioning and servicing of building controls and facilities management systems and energy management systems, as assigned.
• May provide field change information to the project team for the creation of as-built drawings and software.
• Participates in release meeting with project field team.

Requirements

• Demonstrate effective writing skills as well as understanding of programs and software applications.
• Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
• Knowledge of control theory, automatic temperature controls, building automation systems and other building subsystems.
• Diagnoses and repairs complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.
• Possesses the ability to explain technical information to technical and non-technical people.
• Effective communication skills to represent Johnson Controls on customer sites.
• Vocational School four-year program graduate, an associate’s degree in a technical field, or two years’ experience in servicing electronic and/or mechanical systems.

Benefits

• Competitive base salary and a comprehensive bonus program.
• Extensive product and on the job/cross training opportunities
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
• Three weeks paid vacation in a calendar year/holidays/sick time/three PTO days in a calendar year.
• JCI Employee discount programs (The Loop by Perk Spot)

Training + Development

Interview process

Visa Sponsorship

Security clearance