Member Experience Manager

Description

• Lead & Empower: Coach and develop a high-performing team, fostering a culture of excellence and positivity.
• Drive Standards: Maintain impeccable building standards and ensure health, safety, and compliance.
• Create Impact: Deliver seamless front-of-house experience for our members and ensure every member feels valued and inspired.
• Collaborate & Grow: Partner with the wider Fora team to ensure consistent delivery of the Fora brand.

Requirements

If you're a natural leader with a passion for hospitality, and creating unforgettable experiences, we'd love to hear from you.

• Good organisation skills and dedication to completing projects in a timely manner
• Detail oriented and comfortable working in a fast-paced environment
• Highly refined verbal and writing communication skills
• Experience in the hospitality, retail or co-working industry
• Innovate & Elevate: Bring energy and ideas to enhance member experiences and team engagement.
• Very well organised & excellent timekeeping
• Individual with delivering exceptional customer service
• Experience in supervising/leading in customer facing environment

Benefits

At Fora, we're fuelled by a desire to enhance the way people work. We're here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what's important - working productively, healthily and happily.

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council, and Pangaia are just some of the businesses who call a Fora workspace home.

Join Fora as a Member Experience Manager and play a pivotal role in shaping the future of work. This is your chance to lead a passionate team, create exceptional experiences, and bring our vibrant workspaces to life.

• Once a month, you will be able to order lunch from Deliveroo.
• Enjoy career development opportunities, training, and support to help you thrive.
• Self Space provides access to up to six counselling online or in person sessions to use throughout the year
• Uniform Allowance
• Work in a dynamic, people-first environment where creativity and collaboration are celebrated.
• 28 days holiday plus your birthday off!
• Health Shield enables you to claim money back for your everyday expenses
• Uniform allowance
• Holiday Buying Scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance