IT Support Engineer (UAE National)

Description

• Provide support to ARG users in the following areas: Desktops, Laptops, Printers and peripherals;
• Identify possible Problems and escalate to the appropriate team (is it the same as one of the IT support helpdesk engineers duties).
• Manage Engine Products;
• Orienting end-users with basic usage of IT assets and services, including basic maintenance.
• Support ARG & GIT Projects / Demands delivery (define the role inside);
• Comply with GIT policies and procedures.
• Invest, analyse and resolve incidents/service requests, logged as tickets assigned to Desktop Team, escalated from the first level (Helpdesk).

Requirements

• Excellent English communication; able to express thoughts between normal language and technical language
• ITIL awareness/certification
• Bachelor Degree in any field, with Computer related certificates
• Move to key accountabilities Competent with troubleshooting and resolving incidents/requests
• Good technical knowledge and familiarity with IT Infrastructure
• Solid experience with Hardware (Laptops, Desktops, Printers, Scanners and other peripherals)
• Capable of providing workarounds when resolution is not readily available.
• 1 - 3 year experience with Technical support (onsite and remote)

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance