Support Services Coordinator

Under the supervision of a Supportive Services Regional Team Lead and in close collaboration with other coordinator colleagues, property managers, and residents, this role is responsible for coordinating and delivering a range of community-informed services that facilitate housing stabilization and promote residents’ financial, social, and health related needs. Services are delivered across various settings such as an Archway property site and other sites, in residents’ homes, and in the community. This role is responsible for managing the daily operations of activities related to the programming offered to residents including enrichment activities, classes, workshops, public benefits support, and no-cost food programs. This position brings value to the organization by operationalizing these unique and robust sets of services, building trust with residents, colleagues, and partners, and co-creating community. Performance in this role is evaluated on consistent engagement, accurate reporting, sound judgment, responsible communication, and leading with a solutions-based approach.

• In collaboration with residents residing under a permanent supportive housing structure, create a person-centered plan to address short term and long-term goals.
• Bring cultural understanding, celebration and respect to situations, events and field trips when facilitating programming at all sites
• Conduct crisis and risk assessments in consultation with property operations colleagues and supervisors, support with crisis intervention services, only as appropriate and with emergency personnel.
• Support stability of residents to help them maintain housing, health care benefits, entitlements, transportation, etc. including support in addressing individual needs within the context of a larger residential community.
• Focus programming and events towards seniors, their lifestyles, needs and challenges
• Manage and supervise program participants, volunteers, teachers, providers, and instructors at on-site community center or a central meeting location.
• Plan and coordinate activities, including educational classes, enrichment activities, recreational outings, and no-cost grocery or meal programs.
• Consistently work cross-functionally with other Archway teams to present a unified and consistent response to crisis situations
• Provide on-site (possibly, in-home) service coordination including but not limited to the following areas: independent living skills, housing stabilization, money management, community integration, employment, benefits establishment, referrals to providers for substance use and support, primary and mental health care, and all other services needed to assist residents in reaching their treatment plans and wellness goals.
• Promote resident health and wellness through coordination of trauma-informed services with local providers and partners including but not limited to medical/mental/cognitive health, mindfulness and well-being, and substance dependency.
• Engage with residents at Arapahoe Green and Mosaic Community Campus regularly to provide outreach and engagement, strengths-based support, and service coordination designed to assist residents in maintaining stable housing.
• Use evidence-based and trauma-informed practices in service delivery such as Motivational Interviewing and Harm Reduction.
• Maintain documentation standards including case notes, consent forms, expense reporting, and budget guidelines as set forth by supervisors, Archway’s Employee Handbook and the Supportive Services Program Handbook.
• Coordinate with VA staff and other onsite colleagues to meet the stabilization needs of our veteran residents; participate in Housing Retention Committee meetings.
• Following Fair Housing laws and work with on-site teams to execute adherence to all relevant laws and regulations

A. Education: A bachelor’s degree in a social services related field is preferred, but candidates with a high school diploma or GED and relevant and substantive lived or professional experience in absence of a four-year degree will be considered.

• Motivated self-starter: internally motivated to coordinate multiple projects or tasks simultaneously in a fast-paced environment
• Strong emotional intelligence: the ability to navigate the various hurdles and emotions residents face in their housing journeys with compassion and calm; the ability to think and communicate clearly through challenging situations and conversations
• Empowering, empathetic, and natural inclination to elevate others
• Interest and ability to work with a wide variety of people and communities to co-create strategies with residents for their housing stabilization and quality of life
• Applicants must have a Driver's License and feel comfortable driving a 15-passenger van.
• Detail-oriented with an exceptional ability to liaise, advocate, follow through and follow up
• Support with transportation needs, including ability to drive residents in a 15-passenger van to community outings and events.
• Experience working in diverse community settings in one or more of the following areas: community centers serving seniors; chronic homelessness or housing instability; individuals with medical or mental illness, substance use disorders, outreach and engagement, crisis intervention, affordable housing and public benefits applications, housing stabilization/eviction prevention, and/or fair housing law.
• Be familiar with and in support of fellow coordinators and multiple Archway properties
• Bilingual proficiency in a common language other than English is preferred but not required.
• Outstanding communication skills with the ability to listen closely, summarize succinctly and utilize motivational interviewing techniques
• Team- and solutions-oriented: this role often requires independent thinking and decision making, but is accountable to a team of colleagues and supervisors that gathers frequently to problem-solve collaboratively; a positive outlook, mature judgment, and a learning mindset are imperative
• Familiarity with or willingness to learn Google Suite applications.
• Ability to recognize and quickly and decisively take action on resident issues
• Ability to lift 50 pounds - expectation to lift 15 to 30 pounds multiple times per week
• At least 2 years of experience in direct service coordination in a human services field, mental health care environment, and/or case management is required. With excellent references, this can include documented volunteer work in the community or unpaid internship.

The pay range for this role begins at $24.00 per hour and goes to $28.00 per hour depending on experience and skill sets.

• Archway provides Health and Dental insurance with the company covering up to 80% of cost depending on selected plan
• 401k retirement plan with a 3% non-elective contribution of the employee’s eligible annual pay
• Fully paid Vision, Short-Term and Long-Term Disability insurance and Basic Life/AD&D
• 13 paid holidays per year including 3 floating holidays
• Paid sick and vacation leave, parental leave