Waterlink Plumbing Technician
South East Water Uk
Plumbing technician delivering installations, repairs, water efficiency audits
27 days ago ago
£32,292 - £37,500
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Aldershot, England, United Kingdom
Field
Company Size
1,100 Employees
Service Specialisms
Water Supply
Water Treatment
Sustainability
Customer Service
Network Operations
Sector Specialisms
Water
Utilities
Environment
Infrastructure
Leakage Detection and Management
Water Quality Testing
Microbiology
Inorganic Chemistry
Role
What you would be doing
leak repairs
plumbing works
as-built records
site supervision
quality audits
client management
- Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment.
- Deal with issues that arise in an effective manner seeking help when required.
- Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints fairly.
- Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained.
- To take detailed records of the works for cost, measurement and quality. To produce detailed accurate records of as built details for completed schemes.
- Confidently explain to customers what work is being carried out ensuring the customer is being left with peace of mind.
- Implement plumbing works whilst ensuring work is carried out in accordance with best practice and complies with all relevant regulations.
- Work as part of the Waterlink team assisting both office and field team functions when required, including other geographical areas as and when required.
- To assist in the supervision of site work including responsibility for the quality of workmanship, health, safety, programme compliance, cost efficiency and customer/client liaison.
What you bring
level 3
level 2
wiaps
water hygiene
independent
communication
- Level 3 City and Guild Plumbing qualification.
- WIAPS approved Plumber.
- Level 2 City and Guild Plumbing Qualification.
- Strong operational and industry knowledge and experience is essential.
- It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
- EUSR Water Hygiene Card.
- Ability to work independently and meet deadlines.
- Effective communication and interpersonal Skills.
- Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
- Life assurance.
- Cycle to work scheme.
- Health cash plan.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pass background, identity and employment referencing checks
Company
Overview
520 million litres
Daily water delivery
The company supplies over 520 million litres of treated and tested drinking water each day.
£433–489 million
Infrastructure investment
The company is investing £433–489 million between 2020 and 2025 to upgrade treatment works and expand networks.
500,000 tests
Annual quality checks
A 24/7 laboratory in Farnborough conducts over 500,000 quality tests annually to ensure water safety.
£200 million boost
Funding injection
The company received a £200 million funding boost in June 2025 to support its operations and growth.
- Founded in 1992 and restructured by merger in 2007, it has grown into a major regional water supplier.
- Draws from aquifers, rivers and reservoirs, treating at some 83 works before distribution.
- Project pipeline includes new reservoir at Broad Oak (operational by 2033), treatment works upgrades in Maidenhead and Maidstone.
- Focuses on network resilience—leak detection teams, smart meters, and buffer storage tanks to reduce interruptions.
- Environmental engagement includes working with farmers, monitoring SSSIs, and using dogs to protect wildlife during works.
- Privately owned under a mix of pension and trust entities.
- Notably endured a significant regulator investigation after households experienced supply failures and hosepipe bans.
- Employees are actively encouraged to become guardians of the environment—‘every action counts’ underpins all operational performance
- Commitment to health, safety and wellbeing: ‘We are compliant with health and safety regulations’ and ‘Ensure fair pay, reward and recognition for all our employees’
- Transparency of reporting and trusted corporate governance embedded in operations
- Emphasis on collaboration and partnerships: working with customers, communities, supply chain and academic/science organisations to deliver shared solutions
- Innovation-led mindset: integrates internal and external collaboration via Ofwat Innovation Fund to tackle sector-wide challenges
38% reduction
CO₂ Emissions
Achieved a 38% reduction in carbon emissions between 2015 and 2020.
98% Emissions Target
Operational Emissions
Targeting a 98% reduction in operational emissions by 2030, compared to 2018/19 levels.
12,637 Trees
Tree Planting
Planted 12,637 trees in one year, exceeding the annual target by 56%.
4% Fleet Electric
Electric Vehicles
4% of a 400-strong fleet consists of electric vehicles, with plans to expand via salary-sacrifice schemes.
- Published routemap in July 2021 detailing measures: energy efficiency, renewables, nature-based solutions, direct emissions reduction, and green energy procurement.
- Solar PV on ~20 sites planned, with battery storage pilots to support resilience and renewables.
- 25-Year Environment Plan (H25) focuses on safe water, climate change adaptation, sustainability of natural environment, and partnership working.
- Operational performance metrics: zero water deficit; zero breaches of abstraction/discharge consents; 1 pollution incident (2018/19); carbon emissions per customer at 36.3 kg CO₂e/year in 2018/19.
- Member of UN‑backed ‘Race to Zero’ campaign—no DEI goals evident on public site
- No explicit DEI strategy, targets or gender breakdown publicly disclosed via website or LinkedIn
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