Service Charge Manager

Description

• Become a trusted advisor for our Internal teams on the RICS professional statement on Service Charges, and ICAEW Technical Guidelines
• Ensure team maintain CBRE’s ISAE3402 control standard, along with any Client required control frameworks;
• Ensure regular 1-2-1s and team meetings are carried out;
• Signing and approvals with adherence to the payments policy
• Work with our third party accountants to ensure delivery against our KPI and contract
• Direct management of the Service Charge team workload to ensure delivery against both internal and external SLAs
• Primary contact for the internal and external stakeholders to ensure delivery of service charge work in line with RICS and ICAEW guidelines.
• Complete talent mapping, ensuring personal development plans and succession planning are in place across the team;
• Matrix management of our offshore budget team to ensure delivery is achieved against both internal and external SLA’s
• Identify and implement process improvements
• Identify and rectify any training gaps across the Service Charge Team and ensure a plan is implemented
• Attending client and internal meetings
• Completion of monthly KPI and SLA reporting for management and clients
• Work closely and supporting other Property Accounting Teams to provide exceptional outcomes to our client.
• Undertake recruitment and induction processes as required;
• Ensure annual and midyear appraisal cycles performed across full team;
• Manage poor performers / disciplinary with guidance from HR as and when required;
• Attending client pitches and presentations

Requirements

• Accurate and exceptional attention to detail
• Excellent interpersonal skills and ability to quickly form professional relationships
• Experienced in prioritizing and co-ordinate tasks efficiently
• Strong experience in Service Charge or bookkeeping roles essential
• People management experience

Benefits

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

This role is full time, permanent with hybrid working based in our Glasgow city centre office.

Training + Development

Interview process

Visa Sponsorship

Security clearance