Senior Specialist - Venue Operations

Description

The Senior Specialist Staff – Venue Operations role is essential for managing all venues operated by Land Mobility, including transport for AMAALA Staff Village residents. It links staff with work-bound transport and provides general village transport, ensuring the workforce reaches the AMAALA bus interchange and their workplaces smoothly and on time. Transit buses and buggies operate on a 24/7 scheduled service to support round‑the‑clock movement within the village.

Key responsibilities include supporting the line manager during implementation and operations, identifying risks, and partnering with the Senior Manager Operations & Fleet to streamline transportation for internal and external clients. The role leads responses to obstacles such as roadblocks, weather incidents, and accidents, collaborates with management to monitor SLA compliance, resolves customer complaints, and addresses resource shortfalls. It also involves regular audits of safety, cleanliness, and service quality, delivering weekly and monthly operational data for reporting and forecasting, and adjusting schedules and routes to ensure seamless service delivery.

This senior specialist position reports to the Manager Staff Village Mobility Planning & Operations and is tasked with ensuring that all transport operations within AMAALA Staff Village and other Land Mobility venues run efficiently and effectively.

• Comply with all work instructions provided by the Line Manager, including other tasks such as after-care vehicle yard work, etc.
• Strictly follow the assigned shift schedule.

Requirements

• Applicant must be 25 years old or above.
• Proven experience in an operational mobility role or similar position for a minimum of 3 years.
• Minimum of High School diploma is required.
• Tech-savvy with knowledge of fleet management system.
• Fast typing with experience in data entry.
• Knowledge of depot and fleet procedures and guideline for emergency situations.
• Proficient in English (oral and written), Arabic proficiency is a nice to have.
• Possess a valid driver’s license - preferable.
• Outstanding organizational and multitasking abilities.
• Active listener with excellent communication skills.
• Sound judgement and critical thinking.
• Calm, rational behavior and attitude under stressful driving conditions; refrain from inappropriate or abusive language and gestures.
• Familiar with any Apps used in vehicle for guidance and control while on tour.
• Excellent time management skills.
• Ability to work during evenings, on weekends, and on public holidays, as required.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance