Technical Specialist

Description

• Provides technical direction and mentoring within assigned product group and staff
• Becomes fully knowledgeable in all national / international standards through research of standards, documentation, bulletins and technical articles and participates in Standards development work
• Communicates with appropriate Operations staff as required during the sales process
• Participates in associations and outside organizations deemed appropriate by the Commercial Senior Manager
• Executes defined market strategies and business initiatives, as assigned
• Relates necessary information to operations to maintain customer satisfaction
• Responds promptly to all technical sales inquiries and visits with clients as necessary
• Actively seeks value added opportunities that increases customer interest and promotes the use of new services for CSA Group
• In collaboration with the New Account Managers, contacts inactive and former CSA Group customers to attempt to regain work
• Identifies and communicates business opportunities and competitive trends
• Explains the different product certification programs available to clients and the requirements for control of production
• Evaluates industry reports, territory databases, external competitive information and develops territory analysis or provides input to others for presentation and reporting to manager
• Prepares written pricing proposals for services for clients, working with the Commercial team and as required with the technical operations staff
• Participates in CSA Group Technical Networks as required and may support international standards development
• Prioritizes work assignments and follow up responses to clients inquires and proposals in coordination with the Commercial team
• Represents CSA Group at assigned trade shows, exhibits, conferences and client presentations
• In partnership with the New Account Managers, establishes and maintains account relationships, emphasizing the expanded use of CSA Group services
• Manages the relationship with clients by determining client needs and expectations
• Provides periodic written reports on calls, customer contact, proposals, quotes, expenses, travel and tradeshow activities, as well as oral presentation as required
• Works cooperatively with others, as the lead or the support person in calls, trade shows, and presentations
• Maintains positive contacts within organization to exchange, explain and interpret information or ideas and follow up on clients’ requests

Requirements

• Shares knowledge with other staff and CSA Group as a whole through written or verbal communication and training events
• Computer proficiency (word processing); keyboarding
• Strong problem-solving ability; detail oriented
• Problem resolution skills, to deliver high quality and timely services
• Initiate and ability to develop new customer contacts
• High level of communication skills (verbal and written)
• Knowledge of CSA Group programs and services
• Responsive and pleasant when dealing with external and internal customers, peers and co-workers
• Sales or Marketing experience preferred
• Public speaking - oral and written proposal and presentations
• Mentoring skills
• Excellent listening and retention skills
• High level of initiative to meet or exceed targeted goals with minimal supervision
• Knowledge of CSA Group, UL and IEC standards; variety of test procedures
• Independent sales generation and/or customer account management (telemarketing, marketing, sales)
• Strong organization, creativity and project management skills to plan for projects, events and conferences
• Bachelor's Degree in Engineering or equivalent experience, with six or more years of experience in specific commercial unit’s industry; or a three years College Diploma in a relevant technological discipline, with 8-10 years of work experience in similar industry
• Ability to cope with unpredictable schedule, regular work interruptions, multiple deadlines and targeted goals
• Is able to explain test rationale and outcomes to customers
• Ability to work independently

Benefits

• Flexible in schedule and time management

Training + Development

Interview process

Visa Sponsorship

Security clearance