Program Intake Coordinator at Poah Communities in Chicago, IL | Kablio

Role

Description

scheduling

referral tracking

database management

invoice processing

calendar management

work orders

Manage and Coordinate scheduling of community room and computer lab –
Provide resource and referral information to WRC visitors and update referral tracking form
Submit office invoices for payment and prepare expense reports
Maintain appropriate data in company databases, such as Salesforce and Yardi
Coordinate and communicate with e-referral sources, community agencies and providers
Receive and distribute incoming mail daily
Assist with Income Benefit Assessments, client follow-up, and scheduling
Maintain and order supplies for the WRC as needed
Assist with outreach including text messages, phone calls, emails, flyers, etc.
Assist with documenting and monitoring client progress and attendance
Conduct intake of all individuals accessing various WRC programs and activity offerings
Assist with event and activity set up and clean up, and attend/assist during as needed
Maintain up-to-date client contact information
Manage the community calendar for the WRC
Submit work order requests for WRC repairs, technology issues, etc.

Requirements

word

outlook

excel

college degree

2 years

communication

Ability to work periodic overtime and flexible hours required, including weekends and evenings
Solid verbal, written and customer service communication skills
At least two years of experience in related area
College degree preferred
Periodic travel may be required
Basic proficiency in the use of computers including Word, Outlook and Excel

Benefits

Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
Incentives: Employee referral bonus, suggestion rewards, employee recognition programming
Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting
Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 2001

Year Established

The company was formed through the merger of Midland Property Management and its nonprofit parent organization.

Over 120 Properties

Managed Portfolio

The company oversees a large portfolio of residential and government-funded housing properties nationwide.

12,000+ Units

Total Housing

The company manages more than 12,000 residential units across multiple states.

Global Reach

International Presence

Staff members are located in Asia, Europe, and South America to support global initiatives.

Became a financial powerhouse, managing a portfolio backed by LIHTCs, bonds, HUD, and conventional financing.
Projects include garden-style apartments and high-rise buildings, renovating at-risk communities across more than a dozen states.
Specializes in residential and government-funded housing, handling compliance, onsite operations, and redevelopment initiatives.
Partners with local housing authorities to navigate complex regulatory environments and preserve long-term affordability.

Culture + Values

Taking care of our team, just as they take care of our communities.
Comprehensive benefits package designed to support well-being, growth and work-life balance.
Open and welcoming nature.
Supportive, smart, professional and engaging.

Environment + Sustainability

50% reduction

GHG Emissions Target

Committed to achieving a 50% reduction in portfolio greenhouse gas emissions by 2030 (from a 2020 baseline) as part of the DOE Better Climate Challenge.

20% reduction

Energy & Water Efficiency

Achieved a 20% reduction in portfolio-wide energy and water consumption over a ten-year period (2010–2020) under the SAHF’s Big Reach and DOE Better Buildings Challenge.

$75M bond

Green Upgrades Funding

Issued a $75 million sustainability bond to fund green upgrades, resulting in significant environmental benefits such as CO₂ and water savings.

3,000+ units

Net-Zero Housing Development

Developed over 3,000 mixed-income units in Chicago designed toward a 100% net-zero building path, including a notable Passive House project.

Design + Building Performance team integrates energy and water efficiency across the portfolio, building multiple Passive House/PHIUS certified developments (e.g., Brewster Woods, Kenzi, The Loop), targeting 232 units under construction and 510 in design.
Installed solar roofs (e.g., Torrey Woods: $12,000/year savings for 25 years) to enhance resilience, energy savings, and indoor air quality.

Inclusion & Diversity

2017 Strategic Plan

DEI Initiatives Established

Launched a strategic plan focusing on diversity promotion across workforce attributes.

11 Voluntary Staff

DEI Working Group Established

Formed a DEI Working Group with 11 voluntary staff members from diverse backgrounds.

40+ Initiatives

Comprehensive DEI Plan

A 2019 DEI Plan comprising over 40 initiatives across various workplace areas.

2020–2023

DEI Working Group Operational

The DEI Working Group was operational from 2020 to 2023, providing regular updates.

No explicit gender-related statistics disclosed publicly.

Articles

Careers

Resident Success

Trauma‑Informed Housing Toolkit

What We Do

Role

Description

scheduling

referral tracking

database management

invoice processing

calendar management

work orders

Manage and Coordinate scheduling of community room and computer lab –
Provide resource and referral information to WRC visitors and update referral tracking form
Submit office invoices for payment and prepare expense reports
Maintain appropriate data in company databases, such as Salesforce and Yardi
Coordinate and communicate with e-referral sources, community agencies and providers
Receive and distribute incoming mail daily
Assist with Income Benefit Assessments, client follow-up, and scheduling
Maintain and order supplies for the WRC as needed
Assist with outreach including text messages, phone calls, emails, flyers, etc.
Assist with documenting and monitoring client progress and attendance
Conduct intake of all individuals accessing various WRC programs and activity offerings
Assist with event and activity set up and clean up, and attend/assist during as needed
Maintain up-to-date client contact information
Manage the community calendar for the WRC
Submit work order requests for WRC repairs, technology issues, etc.

Requirements

word

outlook

excel

college degree

2 years

communication

Ability to work periodic overtime and flexible hours required, including weekends and evenings
Solid verbal, written and customer service communication skills
At least two years of experience in related area
College degree preferred
Periodic travel may be required
Basic proficiency in the use of computers including Word, Outlook and Excel

Benefits

Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
Incentives: Employee referral bonus, suggestion rewards, employee recognition programming
Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting
Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 2001

Year Established

The company was formed through the merger of Midland Property Management and its nonprofit parent organization.

Over 120 Properties

Managed Portfolio

The company oversees a large portfolio of residential and government-funded housing properties nationwide.

12,000+ Units

Total Housing

The company manages more than 12,000 residential units across multiple states.

Global Reach

International Presence

Staff members are located in Asia, Europe, and South America to support global initiatives.

Became a financial powerhouse, managing a portfolio backed by LIHTCs, bonds, HUD, and conventional financing.
Projects include garden-style apartments and high-rise buildings, renovating at-risk communities across more than a dozen states.
Specializes in residential and government-funded housing, handling compliance, onsite operations, and redevelopment initiatives.
Partners with local housing authorities to navigate complex regulatory environments and preserve long-term affordability.

Culture + Values

Taking care of our team, just as they take care of our communities.
Comprehensive benefits package designed to support well-being, growth and work-life balance.
Open and welcoming nature.
Supportive, smart, professional and engaging.

Environment + Sustainability

50% reduction

GHG Emissions Target

Committed to achieving a 50% reduction in portfolio greenhouse gas emissions by 2030 (from a 2020 baseline) as part of the DOE Better Climate Challenge.

20% reduction

Energy & Water Efficiency

Achieved a 20% reduction in portfolio-wide energy and water consumption over a ten-year period (2010–2020) under the SAHF’s Big Reach and DOE Better Buildings Challenge.

$75M bond

Green Upgrades Funding

Issued a $75 million sustainability bond to fund green upgrades, resulting in significant environmental benefits such as CO₂ and water savings.

3,000+ units

Net-Zero Housing Development

Developed over 3,000 mixed-income units in Chicago designed toward a 100% net-zero building path, including a notable Passive House project.

Design + Building Performance team integrates energy and water efficiency across the portfolio, building multiple Passive House/PHIUS certified developments (e.g., Brewster Woods, Kenzi, The Loop), targeting 232 units under construction and 510 in design.
Installed solar roofs (e.g., Torrey Woods: $12,000/year savings for 25 years) to enhance resilience, energy savings, and indoor air quality.