Resident Service Specialist - 27 Seventy Five Apartments
Udr - Opening Doors To Your Future
Opening doors to your future by providing high-quality homes and vibrant communities.
Manage resident move-ins, service requests, and property upkeep for multifamily community.
15 days ago ago
$25 - $27
Junior (1-3 years), Entry-level
Full Time
Costa Mesa, CA
Onsite
Company Size
1,000 Employees
Service Specialisms
Property Management
Real Estate Investment
Development
Construction
Design
Architecture
Engineering
Consulting
Sector Specialisms
Program/Project Management
Training Services
Operations and Maintenance Support
Security
Administrative Personnel
Scientists
Professional Technical Staff
Maintenance
Role
Description
crm management
onesite scanning
report generation
move‑in inspection
customer service
package distribution
Oversee Pending Tasks.
Walk through all amenities daily to ensure they are stocked and in good condition.
Complete market summary and comp reports as directed.
Utilize CRM to effectively manage resident relations, service requests and resident communications.
Walk through the move-in ready apartment to ensure they meet standards prior to orientation.
Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines.
Provide superior customer service to internal and external customers.
Organize incoming packages systematically and distribute as needed.
Comply with all Company policies and procedures related to employment.
Perform Resident Service Manager duties in the absence of the Resident Service Manager.
Scan all required move-in documents into OneSite.
Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.
Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved.
Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
Ensure each new resident has a move-in orientation conducted by appointment.
Guide walk-in traffic and minimize the wait time.
Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director.
Requirements
high school
office
customer service
hospitality
conflict management
associate degree
High school or equivalent required
Experience working in an office setting
Customer service experience
Strong phone etiquette and customer relationship management skills