Senior Manager Experience Strategy at Ventia in North Sydney, New South Wales, Australia | Kablio

Role

Description

design artefacts

prototyping

design thinking

customer research

workshop facilitation

insight communication

Facilitate the creation of key design artefacts, such as personas, current and future-state customer journeys, service blueprints, storyboards, and prototypes
Proactively identify and define opportunities that bring value to client engagements and enable their businesses to succeed beyond the original brief
Use lean, design-thinking-led approaches to build strategies through continuous prototyping and desirability testing
Contribute to shaping a strong team culture through knowledge sharing, showcases, and collaboration. Work closely with discipline leads to evolve tools, templates, and techniques across the experience practice.
Design, lead, and facilitate creative/ideation workshops with senior stakeholders using design thinking methodologies
Translate, communicate, and advocate research insights to client stakeholders and internal teams
Apply a range of customer research methods, including stakeholder and customer interviews, surveys, contextual inquiries/field visits, ethnography, benchmark studies, and industry/trend research
Coach and guide both designers and non-designers to uplift their design thinking capabilities internally and externally
Recommend enhancements to customer experiences, processes, and systems, and demonstrate where they create measurable value for clients and their customers

Requirements

leadership

service design

ai

agile

lean ux

problem solving

Significant leadership experience within a consulting practice, digital agency, product organisation, start-up, or similar environment
Strong understanding of design craft, particularly service design and the creation of end-to-end experiences across digital products and services
Experience incorporating AI into design approaches or solutions
Experience in user-centred design methods, agile ways of working, and lean UX
Proven ability to tackle complex problems, translating insights into strategic opportunities and impactful design solutions

Benefits

Ongoing learning and development opportunities to support your career growth
North Sydney location with flexible work arrangements that support work–life balance
Excellent employee benefits, including discounted private health insurance, paid parental leave, discounted travel, and more
Competitive salary package

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2021 Listing

Stock Market Milestone

The company was listed on both ASX and NZX in November 2021.

5Billion AUD Revenue

Annual Financial Performance

Generates over AUD 5 billion in annual revenue with strong profitability.

2020 Acquisition

Business Expansion

Acquired Broadspectrum (formerly Transfield Services) in 2020.

400 Sites Operated

Infrastructure Network

Operates over 400 sites across Australia and New Zealand.

Fused decades of engineering and service expertise into a single powerhouse.
Delivers end-to-end infrastructure services—from design and maintenance to decommissioning.
Typical projects include keeping hospitals, schools, and transport systems running, as well as building telecommunications networks and remediating contaminated land.
Specializes in defence, telecoms, transport, water and utilities, environmental works, and social infrastructure across public and private sectors.
Ensures 24/7 functionality of traffic, power, networks, and critical facilities.

Culture + Values

We put the safety and health of our people, our clients and our communities above all else.
Redefining Service Excellence through client focus, innovation and commitment to sustainability.
We seek to improve every day to deliver successful outcomes.
We simplify complexity, provide clarity and develop logical solutions.
We value strength and dependability, creativity and sustainable impact.

Environment + Sustainability

1.5 °C Limit

Paris Agreement Target

Committed to limiting global temperature rise to 1.5 °C as per the Paris Agreement and UN SDG 13.

Halve Emissions by 2030

Science Based Targets Initiative

Aims to reduce global emissions by 50% by 2030 through the Science Based Targets initiative.

Signatory to SBTi
Net-zero target aligned with SBTi and Business Ambition
Pathway to net-zero with progress in GHG and energy data
Strategy focused on environment, social, and governance

Inclusion & Diversity

Over 20 Countries

Global Representation

Western Roads Upgrade team includes representatives from over 20 countries, showcasing global diversity in the workforce.

Workforce reflects diversity in background, age, gender, skills, experience and thought.
Zero‑tolerance approach to bullying, violence, discrimination and harassment.
Sustainability Council progressing workplace gender equality and equal rewards, resources and opportunities regardless of gender.
Independent Indigenous Advisory Board and Reconciliation Action Plan supporting Aboriginal, Torres Strait Islander and Māori employment.
Cultural‑diversity activities (Harmony Week, Culture Club, food tastings) embedded year‑round.

Articles

Role

Description

design artefacts

prototyping

design thinking

customer research

workshop facilitation

insight communication

Facilitate the creation of key design artefacts, such as personas, current and future-state customer journeys, service blueprints, storyboards, and prototypes
Proactively identify and define opportunities that bring value to client engagements and enable their businesses to succeed beyond the original brief
Use lean, design-thinking-led approaches to build strategies through continuous prototyping and desirability testing
Contribute to shaping a strong team culture through knowledge sharing, showcases, and collaboration. Work closely with discipline leads to evolve tools, templates, and techniques across the experience practice.
Design, lead, and facilitate creative/ideation workshops with senior stakeholders using design thinking methodologies
Translate, communicate, and advocate research insights to client stakeholders and internal teams
Apply a range of customer research methods, including stakeholder and customer interviews, surveys, contextual inquiries/field visits, ethnography, benchmark studies, and industry/trend research
Coach and guide both designers and non-designers to uplift their design thinking capabilities internally and externally
Recommend enhancements to customer experiences, processes, and systems, and demonstrate where they create measurable value for clients and their customers

Requirements

leadership

service design

ai

agile

lean ux

problem solving

Significant leadership experience within a consulting practice, digital agency, product organisation, start-up, or similar environment
Strong understanding of design craft, particularly service design and the creation of end-to-end experiences across digital products and services
Experience incorporating AI into design approaches or solutions
Experience in user-centred design methods, agile ways of working, and lean UX
Proven ability to tackle complex problems, translating insights into strategic opportunities and impactful design solutions

Benefits

Ongoing learning and development opportunities to support your career growth
North Sydney location with flexible work arrangements that support work–life balance
Excellent employee benefits, including discounted private health insurance, paid parental leave, discounted travel, and more
Competitive salary package

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2021 Listing

Stock Market Milestone

The company was listed on both ASX and NZX in November 2021.

5Billion AUD Revenue

Annual Financial Performance

Generates over AUD 5 billion in annual revenue with strong profitability.

2020 Acquisition

Business Expansion

Acquired Broadspectrum (formerly Transfield Services) in 2020.

400 Sites Operated

Infrastructure Network

Operates over 400 sites across Australia and New Zealand.

Fused decades of engineering and service expertise into a single powerhouse.
Delivers end-to-end infrastructure services—from design and maintenance to decommissioning.
Typical projects include keeping hospitals, schools, and transport systems running, as well as building telecommunications networks and remediating contaminated land.
Specializes in defence, telecoms, transport, water and utilities, environmental works, and social infrastructure across public and private sectors.
Ensures 24/7 functionality of traffic, power, networks, and critical facilities.

Culture + Values

We put the safety and health of our people, our clients and our communities above all else.
Redefining Service Excellence through client focus, innovation and commitment to sustainability.
We seek to improve every day to deliver successful outcomes.
We simplify complexity, provide clarity and develop logical solutions.
We value strength and dependability, creativity and sustainable impact.

Environment + Sustainability

1.5 °C Limit

Paris Agreement Target

Committed to limiting global temperature rise to 1.5 °C as per the Paris Agreement and UN SDG 13.

Halve Emissions by 2030

Science Based Targets Initiative

Aims to reduce global emissions by 50% by 2030 through the Science Based Targets initiative.

Signatory to SBTi
Net-zero target aligned with SBTi and Business Ambition
Pathway to net-zero with progress in GHG and energy data
Strategy focused on environment, social, and governance

Inclusion & Diversity

Over 20 Countries

Global Representation

Western Roads Upgrade team includes representatives from over 20 countries, showcasing global diversity in the workforce.

Workforce reflects diversity in background, age, gender, skills, experience and thought.
Zero‑tolerance approach to bullying, violence, discrimination and harassment.
Sustainability Council progressing workplace gender equality and equal rewards, resources and opportunities regardless of gender.
Independent Indigenous Advisory Board and Reconciliation Action Plan supporting Aboriginal, Torres Strait Islander and Māori employment.
Cultural‑diversity activities (Harmony Week, Culture Club, food tastings) embedded year‑round.

Articles