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Manager- LC Service
Carrier
Service delivery and customer complaint resolution for HVAC systems
19d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Delhi, Delhi, India
Field
Company Size
59,000 Employees
Service Specialisms
Engineering
Consulting
Project Management
Design
Technical Services
Turnkey
Construction services
Property Development
Sector Specialisms
Residential
Commercial
Light Commercial
Data Centers
Federal Solutions
Healthcare
Higher Education
Cold Chain
Role
What you would be doing
technical support
field support
root cause analysis
quality audits
revenue generation
customer support
- Delivered training programs for newly onboarded technicians on Carrier product knowledge, service protocols, and safety standards.
- Undertook travel to upcountry and remote locations as required to support service operations and customer escalations.
- Contributed to service revenue generation through the successful execution of Annual Maintenance Contracts (AMC), out-of-warranty repairs, and product replacements.
- Engaged with distributors and sub-dealers through monthly review meetings to evaluate service KPIs, identify areas for improvement, and align service goals.
- Efficiently handled customer complaints and service concerns, ensuring timely resolution and enhancing customer satisfaction and retention.
- Coordinated dealer account reconciliation from the service perspective in collaboration with the finance department.
- Oversaw spare parts planning and inventory management for authorized dealers, and conducted periodic audits to ensure accuracy and compliance.
- Provided on-site technical support and troubleshooting expertise for Room Air Conditioners (RAC) and Variable Refrigerant Flow (VRF) systems. Investigated and resolved complex service issues through root cause analysis, customer visits, and coordinated field actions
- Conducted regular quality and process audits to ensure adherence to organizational service standards, operational excellence, and EH&S (Environment, Health & Safety) compliance.
- Monitored daily service operations, analyzed Turnaround Time (TAT) data, and implemented continuous improvement initiatives to reduce response and resolution times.
- Maintained collaborative relationships with channel partners, service technicians, and internal cross-functional teams to ensure effective service delivery.
What you bring
5-10 years
- 5-10 Years of experience
- Drive forward your career through professional development opportunities
- Achieve your personal goals with our Employee Assistance Programme
- Make yourself a priority with flexible schedules, parental leave
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks are conducted for all applicants
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Company
Overview
Over 170 Countries
Global Reach
Carrier operates in over 170 countries worldwide, showcasing its extensive global presence and diverse customer base.
- A global leader in high-performance building technologies, with a focus on energy-efficient solutions.
- Started as part of United Technologies, Carrier has a long history of innovation in HVAC, refrigeration, and fire safety.
- Their product portfolio includes systems for heating, ventilation, air conditioning, refrigeration, and fire detection.
- Carrier has contributed to significant projects worldwide, from large commercial buildings to sustainable residential solutions.
- With a focus on reducing environmental impact, Carrier integrates cutting-edge technology in its products.
- From smart building management systems to integrated refrigeration solutions, Carrier leads in the energy-efficient building sector.
- Respect: Others are treated the way they would like to be treated.
- Integrity:onesty、accountability and ethics are prioritized.
- Inclusion: Efforts are made to create an environment where everyone feels included, regardless of differences.
- Innovation: Constant efforts are made to develop, improve and achieve sustainable growth.
- Excellence: Delivering high-quality products and services with urgency and flawless execution.
- Passion for Customers: Success is tied to the success of customers.
- Play to Win: Aiming to be the best in everything that is done.
- Choose Speed: Decisions and actions are taken with a focus on speed.
- Achieve Results: Performing effectively with integrity.
- Dare to Disrupt: Innovating and seeking sustainable solutions.
- Build Best Teams: Developing diverse teams and empowering them to move faster.
Net-Zero by 2050
Long-Term Emissions Goal
Aims to achieve net-zero greenhouse gas emissions across the entire value chain by 2050.
42% Reduction
Scope 1 and 2 Emissions Target
Seeks to reduce absolute Scope 1 and 2 GHG emissions by 42% by 2030, measured from the 2021 baseline.
$4B Investment
Climate Solutions Funding
Plans to invest over $4 billion by 2030 in intelligent climate and energy solutions.
1 Gigaton Avoided
Customer Emissions Impact
Aims to help customers avoid more than 1 gigaton of GHG emissions by 2030.
- Reduce absolute Scope 3 GHG emissions by 25% by 2030 (from 2021 baseline).
- Achieve carbon-neutral operations.
- Reduce energy intensity by 10% across operations.
- Divert more than 95% of operational waste from landfill.
- Deploy water stewardship programs globally, prioritizing water-scarce locations.
- Road map strategies: electrification & energy efficiency; digitally-enabled energy solutions; low-GWP refrigerants; sustainable materials.
- Science-Based Targets Initiative validation of GHG targets aligned to 1.5 °C trajectory.
Global diversity rose to 50%
Executive representation
Global executive diversity increased from 27% female and U.S. people of color executives in 2015 to 50% in 2023.
Women execs grew to 32%
Global leadership
Global women executives increased from 20% in 2015 to 32% in 2023.
People of color execs reached 33%
U.S. representation
U.S. people of color executives rose from 13% in 2015 to 33% in 2023.
Flex work at 20–25%
Remote work policy
Employee flex work philosophy allows remote work approximately 20–25% annually, based on four tenets.
- Paradigm for Parity: support coalition with goal of gender parity in senior leadership by 2030.
- ELEVATE Women in Leadership: year‑long development program with executive sponsors, assessments, coaching and cross‑business networking.
- Employee Resource Groups support grassroots inclusion initiatives and community engagement.
- U.S. people of color professionals increased from 18% in 2015 to 27% in 2023.
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