Regional Business Manager - Commercial Roofing

The Regional Business Manager (RBM) is responsible for leading and managing all aspects of their assigned region, which includes, but is not limited to, setting strategic direction, providing customer service and sales support, managing regional personnel, ensuring regional profitability and performance, and contributing to a culture of teamwork and quality. The RBM will serve as the liaison for the region and coordinate communications with all levels of staff within WTI and Tremco Roofing and Building Maintenance. The RBM will maintain and enhance customer relationships, providing face-to-face business support and services. The RBM will also work with field and sales personnel to achieve continuous improvement initiatives and promote synergies between sales and WTI. Assigned regions are subject to change based on business needs.

• Ensure that documentation on employee issues is submitted promptly to the HR department.
• Develop workforce planning, recruiting, and retention strategies to optimize the region's performance.
• Serve as a liaison between headquarters and the field to ensure effective two-way communication and achieve positive results.
• Communicate and implement company policies and procedures within the region and support throughout the organization as required.
• Manage all WTI personnel in the assigned region, with personnel numbers ranging from 10 to over 100, depending on the region's sales volume.
• Assess daily operational situations to identify potential crisis management, safety, and escalation protocols.
• Travel to customer or sales meetings as needed to support business or regional activities.
• Develop regional resources for daily operations, growth, and employee development.
• Travel to job sites as needed to provide support to regional resources, including rooftop projects.
• Establish, define, and communicate a clear strategic direction and targets for achieving goals within the regional team.
• Direct region's WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability.
• Can service customers in a compliant and financially solvent manner.
• Develop an ongoing strategy to manage and grow existing business within existing markets and with all new strategic markets developed by WTI or Tremco Roofing and Building Maintenance management.
• Manage regional financial data, including identifying trends, correcting utilization, and addressing issues related to gross margin and/or operating income. Review individual job financials and make necessary adjustments to address poor performance and prevent recurring problems.
• Work directly with the Managed Asset team to facilitate and provide support for designated national accounts.
• Identify resource or employee concerns and resolve them promptly, engaging the appropriate HR or WTI management as needed.
• Facilitate a culture of teamwork and excellence throughout the region and the organization.
• Communicate with regional partners (other RBMs, supervisors, construction managers, etc.) to provide or obtain resource and technical support.
• Determine solutions to project issues, including but not limited to field resource management, workload balance, job site conditions, and product management issues.
• Forecast, analyze, and report on sales, establishing financial performance metrics. Define criteria for success and provide leadership to achieve regional team goals.

• Understanding of contract management and processes.
• Must have prior hands-on experience with handling business transactions, procedures, and practices, including but not limited to pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc.
• Proven experience with setting strategy and establishing plans for business growth.
• Strong computer skills, including Outlook, Word, Excel, PowerPoint, and Adobe.
• Excellent written and verbal communication skills, including the ability to make professional presentations to others.
• Prior experience leading a large staff in remote multi-state locations.
• Intermediate skills with financial data and mathematics (understanding statistics, business metrics, gross margin, operating income, cost management, etc.).
• Act as an agent of change and improvement, and adapt quickly to changing business priorities.
• Must be able to create strategic plans and measure and analyze results.
• 5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry.
• Must reside within the designated region, unless approved by the VP of WTI.
• Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance.
• Prior experience clearly defines expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others.
• Must have excellent organizational skills to multitask in a fast-paced environment.
• Prior experience working between multiple departments that support regional compliance and profitability.
• Ability to travel 50-75% of the time, depending on the season, to any location required within the US, with possible international travel.
• Strong problem resolution skills with the ability to effectively communicate with all personality types.
• Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.).

The salary range for applicants in this position generally ranges between $115,000 and $145,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.