Clarion Housing Group
Providing and building affordable homes across England, reinvesting surplus into communities.
21 hours ago
$28,038 - $30,194
Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Canterbury, England, United Kingdom
Hybrid
Company Size
4,000 Employees
Service Specialisms
Sector Specialisms
Description
family safety
benefit access
debt assistance
emotional support
housing placement
team collaboration
As a Support Officer you will work alongside colleagues in supported‑housing and outreach teams to keep families safe from abuse, help them access welfare benefits, assist with debt, provide emotional support and guide them in applying for more permanent housing.
- Keep families safe from domestic abuse.
- Facilitate access to welfare benefits and debt assistance.
- Provide emotional support to service users.
- Assist customers in seeking and applying for permanent housing.
- Collaborate with supported‑housing and outreach teams across Kent.
Requirements
travel
criminal‑check
uk eligibility
housing experience
professionalism
empathy
We welcome applicants with housing or support‑sector experience, but also those who demonstrate professionalism, empathy, life experience and a desire to develop their skills. Candidates must be able to travel across the region, be eligible to work in the UK, reside in England or Wales for the duration of employment and pass an Enhanced Adult & Child plus barred list criminal‑record check.
- Travel across Ashford, Folkestone and Maidstone as required.
- Pass an Enhanced Adult & Child plus barred list criminal‑record check.
- Be eligible to work in the UK and reside in England or Wales during employment.
Benefits
The Support Officer role is based in Canterbury, Kent and covers the areas of Ashford, Folkestone and Maidstone. It is a permanent position with a 36‑hour week and a starting salary of £28,038 rising to £30,194 per annum. The successful candidate will join Clarion’s Kent Domestic Abuse Service, delivering housing and tenancy‑related support to people experiencing domestic abuse.
Clarion is committed to diversity and inclusion, offering staff networks and initiatives that celebrate differences. Employees receive competitive pay, lifestyle‑supporting benefits and opportunities for progression, and are expected to follow Clarion’s AI recruitment guidance. The closing date for applications is 5 February 2026.
Training + Development
Interview process
Visa Sponsorship
- clarion cannot offer visa sponsorship; applicants must be eligible to work in the uk.
Security clearance
- enhanced adult & child plus barred list criminal record check required.
Overview
Born in 2016
Year of Formation
The company was formed from the merger of Affinity Sutton and Circle Housing, combining over a century of social housing heritage.
125,000 Homes
Properties Managed
Operates and maintains 125,000 residential properties across the UK.
1,500 New Homes
Annual Development
Delivers over 1,500 new homes annually, with two-thirds focused on affordable tenures.
£993 Million Turnover
Annual Revenue
Generated £993 million in revenue, used to fund property maintenance and community programs.
- Today stands as the UK’s largest housing association, serving around 360,000 residents across more than 170 local authorities.
- Its development arm, Latimer, delivers over 1,500 new homes a year, with two-thirds aimed at affordable tenures.
- Surplus funds are channelled back into maintenance and community initiatives.
- In 2023-24 alone, £418 million was invested in improving existing homes while its charitable arm supported thousands with employment and financial resilience programs.
- The nearly 4,000-strong team partners with hundreds of employers annually to embed social value and regenerate neighbourhoods.
- Unusual for a housing association, issues sustainability bonds and holds a top G1/V2 regulatory rating for financial health and governance.
Culture + Values
- Creating a culture where everyone feels welcome, valued and included.
- Committed to delivering high-quality homes and services.
- Building trust through transparency and integrity.
- Focusing on teamwork and supporting each other to achieve shared goals.
- Striving for excellence and continuous improvement in everything we do.
Environment + Sustainability
Net Zero by 2050
Climate Target
Aiming to achieve net zero carbon emissions by 2050.
- Reducing energy consumption across the housing stock.
- Improving the environmental performance of new homes through sustainable design.
- Increasing use of renewable energy in the operations of Clarion Housing Group.
- Developing and managing sustainable homes and communities with a focus on environmental impact.
Inclusion & Diversity
50% female leadership
Leadership Target
Target to achieve equal gender representation in leadership positions by 2025.
- Working towards an inclusive environment for people of all backgrounds.
- Increased focus on supporting career development and progression for underrepresented groups.
- Continuing to improve the gender pay gap through strategic actions and initiatives.