Road Products Application Specialist

Description

• Develop & Maintain excellent customer relationships, i.e.: External, Internal.
• Market Brandeis Product Programs, Sales, Service & Parts.
• Perform machine start up, systems integrity / operations training for product demonstrations and Customer purchased machines.
• Work in conjunction with machine sales to offer special product support or warranty programs.
• Visit road development customer jobsites to observe, inspect machines and report to sales and service how machines are performing.
• The RPAS will be a resource to the sales functions for the road development products to assist Brandeis Sales Department by making recommendations as to the products and specifications that would best fit the customer’s work environment, personnel, and applications.
• Perform new machine deliveries.
• Perform warranty due diligence, explanation and documentation.
• Insure that targeted road development Customers within Brandeis territories are familiar with available Brandeis product and service offerings.
• Perform manufacture post-delivery machine inspections.
• Perform Machine Deliveries/ Walk-arounds and Operator Training.
• Coordinate communications between Brandeis, Customer Technicians, Superintendents and Manufacturers on potential problems or issues, and provide guidance on and, if applicable, estimates/quotes for appropriate corrective measures.
• Train customers continuously on proper operation and general maintenance.
• Work with Sales Reps and PSR’s to develop Road products programs and solutions that show customers value.
• Develop and maintain relationships with the proper customer personnel.
• Assist in creating and maintaining CRMseries customer and machine computer data based information
• Take ownership of road development Customer issues and follow-up through closure of issues.
• Perform machine walk-around and familiarization with owner / operator.
• Perform Machine inspections at regular intervals.

Requirements

• Prior industry repair/maintenance shop management experience preferred.
• Be familiar with road development Customer machines & applications.
• 2+ Yrs. College & 5+ yrs. utility/construction/mining, road development equipment industry experience or 10+ yrs. utility/construction/mining, road development equipment industry experience.
• Be available to work at night on occasion for new machine delivery start up or Customer application / machine diagnosis.
• Able to travel overnight on a regular basis for product training, or company related business.
• Relative 2 yr. College Degree or Technical/Diesel College Graduate or relative Military Training Program minimum. 4 yr. College Degree preferred.
• Positive personality, team player, problem solver, self-starter, outstanding integrity, superior communicator.
• Must pass background check, employment physical and drug screen.
• Mid- Level Computer experience (MS Office, Outlook, etc.)

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance