Customer Service Coordinator

Description

The Customer Service Coordinator serves as the front‑line liaison for customers, contractors, and visitors, managing the main receptionist area of the Property Management Office. Responsibilities include handling inbound and outbound telephone calls, delivering professional and courteous service, and maintaining Yardi work orders, preventive maintenance systems, and certificates of insurance. The role also processes information requests from customers, contractors, and vendors while supporting various administrative tasks as directed by Property Management.

• Provide a Class A service experience for every customer interaction.
• Build and maintain positive customer relations through responsive, quality service.
• Monitor customer health indicators such as move‑ins, move‑outs, and notices.
• Assist the Property Manager with planning and executing periodic customer events.
• Coordinate special mailings, including holiday cards, anniversary notices, calendars, and event reminders.
• Prepare new customer welcome packages and letters.
• Field and return phone calls, process expense reports and commission payments, manage calendars, and schedule appointments.
• Answer phones professionally, take messages, forward calls, and respond directly when possible.
• Greet walk‑in customers, visitors, vendors, and contractors and direct them to the appropriate staff.
• Handle correspondence and customer mailings; ensure phone and internet systems operate correctly.
• Perform clerical tasks such as mail/package handling, ordering supplies, and maintaining property logs.
• Maintain filing systems for customer, administrative, and insurance documents.
• Provide administrative support to Property Management staff and Engineers.
• Assist the Property Manager in implementing The Cousins Way Property Management Manual.
• Receive service requests, dispatch to appropriate personnel, and update the Yardi Work Order System and building website.
• Know emergency procedures to direct customers during emergencies.

Requirements

• Bachelor’s degree preferred; minimum two years of customer service experience required.
• Real‑estate experience preferred but not required.
• Excellent customer service, strong oral and written communication, and interpersonal skills.
• Process‑driven, methodical, detail‑oriented, and data‑driven with strong problem‑solving abilities.
• Ability to organize across departments, manage time, and balance multiple projects efficiently.
• Proficiency in Microsoft Office Suite; Yardi experience preferred.
• Ability to read, write, and speak the primary workplace language.
• Demonstrates integrity, adaptability, urgency, and professionalism in customer service.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance