Customer Support Coordinator

Description

• Analyze monitoring and performance data.
• Conduct analysis of net-metering and solar buyback programs in CA, TX and FL.
• Become a subject matter expert on the Q CELLS Q.Home battery system for residential applications.
• Take ownership of customer experience, including complex customer escalations.
• Coordinate engineers and vendors to resolve installation problems.
• Troubleshoot customer questions regarding Q CELLS line of residential solar products, including battery storage, smart modules, and other residential solar products.
• Review operational procedures and ensure conformance to industry best practices.
• Program ESS to complex E-TOU modes and complete firmware updates.
• Assist with commissioning of systems.
• Manage customer tickets, emails and calls from customers in a prompt and professional manner.

Requirements

• Impeccable attention to detail.
• Understanding of how solar systems are sold, designed and constructed.
• Associates degree in business, economics, communications or other related field with a minimum of 4+ years of professional work experience OR bachelor's degree in business, economics, communications or other related field with a minimum of 2-5+ years of professional experience including 2+ years of experience in solar customer service.
• Solar Industry experience (Renewable)
• Ability to work in a fast-paced environment.
• Excellent oral and written communication skills.
• Detailed, analytical thinker.
• Ability to exercise strong organizational, problem-solving and analytical skills.

Benefits

• This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

Training + Development

Interview process

Visa Sponsorship

Security clearance