Customer Service Representative

Description

Job SummaryThis position will create orders from Purchase Orders and orders relative to Contracts via email and Salesforce, including problem resolution. All orders are processed in SAP.

• Process orders received via Salesforce, review that information provided is correct and complete. Communicate with teams of any pending issues.
• Identify opportunities to improve efficiency and productivity.
• Review purchase orders to ensure compliance with policies and procedures.
• Partner with plants and sourcing team for inventory status as needed.
• For vendor items, create material numbers in SAP.
• Accountable for all order management of orders entered, including providing updates and tracking information to customers and relevant colleagues.
• Review all online orders, remove blocks, and make sure the order is created correctly.

Requirements

• Full time in office is possible if preferred by employee
• 3 years Customer Service experience
• Strong customer service
• Ability to learn and apply policies and procedures to daily work
• Attention to detail and effective organizational skills
• Strategic thinker and results-oriented
• 2 years order entry and order management experience
• Professional interaction and collaboration with internal and external customers
• Rare travel possible
• Strong verbal and written communication skills
• Effective communication skills
• Strong analytical, organizational, and time management skills
• Sense of urgency
• Ability to manage and track multiple activities
• Ability to work under pressure in a fast-paced environment
• Problem-solving ability
• 1 year of Salesforce experience
• Strong interpersonal skills
• Proficiency in Google Docs/Sheets and the ability to learn company and company specific computer applications.
• 2 years SAP experience or equivalent ERP system

Benefits

Working Conditions

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build strongercommunities. We’re an organization that champions diversity and inclusion at every rung of the ladderand are proud to be an equal opportunity workplace. Because our people are our greatest assets, wealso offer competitive compensation and benefits that include:● Compensation - The salary range is tied to the market for similarly benchmarked roles. The range isnot an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills,experience, and market conditions, as well as internal peer equity. Depending upon all the precedingconsiderations for the final selected individual candidate, the offer may be lower or higher than thestated range: ● Medical, Dental, & Vision Insurance Starting Day 1!● Life Insurance● Paid Time Off● Paid Holidays● Parental Leave● 401(k) Plan - 3% default contribution plus matching!● Flexible Spending & Health Saving Accounts● AD&D Insurance● Disability Insurance● Tuition ReimbursementDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of thisposting. The Company reserves the right to modify this information at any time, subject to applicablelaw.****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will notsponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have acurrent and fully executed MSA on file before submitting candidates. Any unsolicited resumes andcandidate profiles will be deemed the property of VWTS, and no fee will be due.

• Hybrid with 3 days/week in the office with Wednesday mandatory

Training + Development

Interview process

Visa Sponsorship

Security clearance