Provides energy solutions to homes and businesses with a focus on renewable energy sources.
Design intuitive, data‑driven digital experiences for EnergyAustralia's customer transformation program.
13 days ago ago
Experienced (8-12 years)
Contractor
Melbourne, Victoria, Australia
Hybrid
Company Size
2,500 Employees
Service Specialisms
Energy Solutions
Renewable Energy
Electricity Retailing
Energy Management
Sustainability
Energy Efficiency
Sector Specialisms
Industrial
Commercial
Energy
Residential
Solar
Gas
Battery storage
Renewables
Role
Description
human‑centred
design system
customer journey
stakeholder collaboration
design documentation
tool integration
Embedding human-centred design principles and data-driven insights into all discovery and delivery activities
Contributing to the ongoing development of the design system and reusable components to ensure scalability and consistency across channels
Designing end-to-end customer journeys that enhance self-service, simplify assisted interactions, and drive consistent experiences across web and app
Collaborating with digital squads, product owners, and stakeholders to translate business objectives and platform capabilities into seamless, reusable design solutions
Ensuring design artefacts are documented, version-controlled, and integrated within delivery toolsets (e.g., Figma, Jira, Confluence)
Requirements
figma
wcag 2.0
ux lead
ux degree
communication
resilience
Strong communication skills, with proven ability to influence without control.
Proven ability to translate complex technical requirements into intuitive customer experiences
Highly skilled in Figma with Web Content Accessibility Guidelines 2.0 knowledge.
Experience leading Experience Design in the utilities industry
Understanding of regulatory and compliance constraints in energy retail (billing, hardship, CDR, etc.)
Resilient, with proven ability to manage organisational ambiguity in a matrix environment.
5+ years UX Lead experience.
Tertiary qualification in UX design or similar related experience.
Benefits
Onsite Tech Bar
Hybrid working environment, that promotes flexibility
State-of-the-art Melbourne office, stunning views only 3-4 minute walk from Southern Cross station
Excellent company culture, down-to-earth and friendly organisation - be authentic, bring your whole self to work!
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
100 years
Years in Operation
The company has a century-long history of providing energy solutions.
With a focus on transitioning to renewable energy, they are a major player in Australia's energy market.
They operate a mix of conventional and renewable energy assets, including wind, solar, and gas.
Their residential and commercial solutions help customers reduce energy costs and embrace sustainable energy sources.
The company has a diverse portfolio of energy projects, from large-scale solar farms to advanced grid management systems.
They are committed to driving the clean energy future while ensuring reliable and affordable energy for all.
Culture + Values
Prioritize the safety and wellbeing of their people, customers, and communities.
Listen to their customers, understand their needs, and work to meet their expectations.
Do the right thing by their people, customers, and communities.
Work together to find solutions and achieve results.
Embrace change and challenge the status quo to find new ways of doing things.
Environment + Sustainability
70% Growth
Renewable Energy Generation
The company has significantly expanded its renewable energy output in recent years.
Net Zero by 2050
Carbon Neutral Goal
Committed to achieving net-zero emissions by the year 2050.
Investing in renewable energy to power homes and businesses.
Committed to reducing carbon emissions across operations.
Focused on building a more sustainable energy future with cleaner and smarter energy solutions.
Advocating for policies that support the transition to a low carbon economy.
Inclusion & Diversity
42% Female Leadership
Gender Balance
The leadership team reflects a significant proportion of female representation.
Committed to fostering a diverse workforce across gender, age, and ethnicity.
Initiatives to support inclusive leadership and promote women in energy-related roles.
Active employee-led groups dedicated to improving workplace inclusivity.