Experience Designer - 24 month contract

Description

• Embedding human-centred design principles and data-driven insights into all discovery and delivery activities
• Contributing to the ongoing development of the design system and reusable components to ensure scalability and consistency across channels
• Designing end-to-end customer journeys that enhance self-service, simplify assisted interactions, and drive consistent experiences across web and app
• Collaborating with digital squads, product owners, and stakeholders to translate business objectives and platform capabilities into seamless, reusable design solutions
• Ensuring design artefacts are documented, version-controlled, and integrated within delivery toolsets (e.g., Figma, Jira, Confluence)

Requirements

• Strong communication skills, with proven ability to influence without control.
• Proven ability to translate complex technical requirements into intuitive customer experiences
• Highly skilled in Figma with Web Content Accessibility Guidelines 2.0 knowledge.
• Experience leading Experience Design in the utilities industry
• Understanding of regulatory and compliance constraints in energy retail (billing, hardship, CDR, etc.)
• Resilient, with proven ability to manage organisational ambiguity in a matrix environment.
• 5+ years UX Lead experience.
• Tertiary qualification in UX design or similar related experience.

Benefits

• Onsite Tech Bar
• Hybrid working environment, that promotes flexibility
• State-of-the-art Melbourne office, stunning views only 3-4 minute walk from Southern Cross station
• Excellent company culture, down-to-earth and friendly organisation - be authentic, bring your whole self to work!

Training + Development

Interview process

Visa Sponsorship

Security clearance