Happyco
A real‑time property operations platform digitizing inspections, maintenance, leasing and asset workflows
22 hours ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
United States
Office Full-Time
Company Size
230 Employees
Service Specialisms
Sector Specialisms
Description
communications platform
work orders
call management
messaging services
vendor partnerships
maas migration
The Senior Product Manager will own the Communications Platform and Work Orders, the operational backbone that connects residents, agents, technicians, and property teams across HappyCo’s ecosystem.
Reporting to AI Strategy, the role will architect scalable call‑management and messaging experiences, partner with vendors like Bandwidth and Twilio, and guide migration toward Messaging‑as‑a‑Service capabilities.
Requirements
product management
7+ years
technical fluency
cross-functional
b2b messaging
uptime
Success is measured by faster call resolution, reliable messaging, efficient work‑order throughput, and improved after‑hours coverage, directly impacting resident experience and property‑level economics.
- 7+ years of product management experience owning high‑impact, technically complex platforms.
- Strong judgment, prioritization, and technical fluency for integrations, reliability, and migrations.
- Proven ability to lead cross‑functional teams and drive execution in ambiguous environments.
- Experience with B2B communications, messaging, or workflow‑heavy platforms and vendor partnerships.
- Ability to deliver platform decisions that improve uptime, latency, compliance, and customer trust.
Benefits
HappyCo is a values‑driven, flexible, and supportive culture where people can grow their careers without ego or politics. The company builds mobile and cloud solutions for real‑time property data, serving millions of units nationwide.
- Work‑from‑anywhere flexibility with a remote‑first culture.
- Unlimited vacation, generous paid parental leave, and competitive equity compensation.
- Monthly stipends for wellness and home‑office expenses.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
$52M Raised
Capital Raised
Privately-funded company has raised $52 million to support operations.
$10M - $50M Revenue
Annual Revenue
Annual revenue ranges between $10 million and $50 million.
1.5M Units
Units Inspected
Mobile/web suite has been used to inspect over 1.5 million units globally.
- Aim to streamline property operations through technology.
- Supports multifamily assets with projects like unit inspections and maintenance.
- Specializes in Residential and Commercial property operations, supporting Utilities, Transport, and Infrastructure asset workflows.
- Unique remote-maintenance service ('Happy Force') offers 24/7 technician support.
- Headquartered in San Francisco with global remote teams and an office in Adelaide, bridging US and APAC markets.
Culture + Values
- We are obsessed with building a world-class product that delivers customer success.
- We take ownership of our work and drive outcomes with a sense of urgency.
- We are always learning and growing, both personally and professionally.
- We believe in transparency, accountability, and trust across the organization.
- We operate with a sense of empathy, respect, and understanding for others.
- We prioritize collaboration and teamwork in everything we do.
Environment + Sustainability
2030
Net Zero Target
Aiming to achieve net zero carbon emissions through strategic reductions and offsets.
- Committed to reducing environmental impact by becoming carbon neutral.
- Ongoing efforts to improve operational efficiency and minimize waste in processes.
- Supports sustainable product design and seeks eco-friendly materials for packaging.
- Implementing energy-efficient practices across office locations and remote working environments.
Inclusion & Diversity
- We are committed to building a diverse and inclusive culture where all employees feel valued and heard.
- Our team is made up of individuals from diverse backgrounds and experiences.
- We actively work to ensure equal opportunities for all employees in career development and leadership growth.