Leasing Specialist

• Upon move-in, completes a thorough walk through of apartment and community amenities with the new residents.
• Greets and presents property to prospective residents through personalized tours. Gathers information regarding needs, and qualification of prospective resident. Conducts follow-up with prospects.
• Participates in lineup every morning.
• Prepares routine reports (weekly and quarterly market survey) and shares information with on-site management team. Shops the competition to compare sales technique, pricing strategy and merchandising.
• Compiles welcome paperwork with lease, associated addendums and forms in compliance with policies and procedures. Establishes move-in appointments for reviewing the lease and lease documents with new residents.
• Provides customer service per Shea core values and customer care service standards.
• Works with the team assigned to ensures all information is input into Yardi by the close of each business day.
• Answers telephone and email leads by responding to leasing inquiries.
• Assists in maintaining an accurate and current priority wait list and assures all prospects are kept in constant communication with leasing availability.
• Gathers competitive market information weekly/monthly through telephone calls, internet research and site visits.
• Responds to all Vaultware, PopCard and internet leads on a daily basis.
• Writes and posts a minimum of three Craigslist ads daily and possibly more if directed by Supervisor to do so.
• Leases apartments by actively marketing and promoting the apartment community.
• Responsible for accurately and timely Yardi input for all telephone, email and walk-in traffic. Also responsible for inputting rentals and cancellations.
• Champions their individual Leasing Fundamentals process.
• Opens and inspects the models and the market “ready” vacants daily to ensure they are presentable in accordance to established standards. Ensures leasing center is open and ready for business on time each day. Maintains office presentation in a professional manner. Assists with closing and securing the office and models daily.

The Leasing Specialist works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 9 a.m. – 6 p.m. The position is required to work weekend days (Sat/Sun). However, the Leasing Specialist should be flexible with availability depending on the needs of the property. Must be able and willing to travel, if needed, 10-25% of the time.

Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work.

• Six months sales and/or customer service experience
• Apartment leasing experience preferred.
• College degree or some college preferred.
• Familiar with Microsoft Office products (Word/Excel/Outlook)
• Demonstrates the ability to handle resident concerns and direct them to the ACM and CM when appropriate.
• Time management and organization skills.
• Yardi preferred.
• Basic math skills.
• Effective written and verbal communication.
• High School diploma or equivalent required.
• Must follow Yieldstar pricing procedures as directed by supervisor.

The Leasing Specialist (Consultant) is responsible for presenting and leasing a community to prospective residents, leasing apartments, providing customer service, renewals, and participating in the marketing of the community. The Leasing Specialist works in conjunction with the property management team to achieve the leasing goals established for the property as well as the goals of Shea Properties. The pay range for this position is $20.00 - $22.00.hour. The Leasing Specialist is also eligible to participate in the Office Sales Bonus, Club Shea Program and the discretionary annual bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, dental, vision, 401K, disability, life insurance, 35% discounted apartment (based on availability) and cell phone allowance.