Description

The Member Experience Manager will ensure a seamless front‑of‑house experience, uphold building standards, and partner with the wider Fora team to deliver the brand consistently. This is a six‑month fixed‑term contract.

• Coach and develop a high‑performing team, fostering excellence and positivity.
• Maintain impeccable building standards, health, safety and compliance.
• Partner with the wider Fora team to ensure consistent delivery of the Fora brand.
• Bring energy and ideas to enhance member experiences and team engagement.

Requirements

• Deliver a seamless front‑of‑house experience so every member feels valued and inspired.
• Hospitality, retail or co‑working industry experience.
• Proven supervisory/leadership experience in a customer‑facing environment.
• Strong verbal and written communication skills.
• Excellent organization, time‑keeping and project‑completion abilities.
• Detail‑oriented, thriving in a fast‑paced setting while delivering exceptional customer service.
• High professional integrity and trustworthiness.

Benefits

Join Fora as a Member Experience Manager and play a pivotal role in shaping the future of work. This role offers the chance to lead a passionate team, create exceptional experiences, and bring our vibrant workspaces to life.

At Fora we are driven to improve how people work, offering signature hospitality, a like‑minded community and a re‑energising wellness experience that removes the grind from daily life. Founded over 20 years ago on London’s City Road, we now operate more than 60 distinctive workspaces across London, the UK and Germany, covering 3.2 million sq ft and serving nearly 30 000 members with market‑leading retention rates.

Part of The Office Group and backed by Blackstone and Brockton Capital, Fora delivers flexible, uniquely designed offices with on‑site amenities and a dedicated Member Experience team. We have ambitious plans to expand further, pioneering industry change through conscious design and construction.

Fora’s people‑first environment celebrates creativity and collaboration, offering career development, training and support to help you thrive.

• 37.5‑hour work week (Monday‑Friday).
• Uniform allowance.
• Learning and development programmes.
• 28 days holiday plus birthday off.
• Monthly Deliveroo lunch allowance.
• Holiday buying scheme.
• Health Shield expense reimbursement.
• Up to six Self Space counselling sessions per year.

Training + Development

Interview process

Visa Sponsorship

Security clearance