Senior Director, Global Shared Services

Overview

Lead global finance shared services, overseeing OTC/PTP, compliance and digital transformation.

Key Responsibilities

• contract management
• process automation
• cash forecasting
• finance operations
• servicenow portal
• audit oversight

Tasks

-Foster strong partnerships across business units and corporate functions while modeling a culture of accountability and innovation. -Act as Operational Sponsor and Contract Management Lead for the Finance Service Center (FSC/BPO) partnership with Accenture. -Champion process re-engineering, automation, and digital transformation to drive efficiency and scalability. -Partner with controllership and regional finance teams to enhance global cash flow forecasting. -Ensure accurate and timely global finance operations, including AR, AP, and month-end close. -Develop and enforce internal controls, finance policies, and global standards in compliance with GAAP and regulatory requirements. -Lead strategy, adoption, and continuous improvement of the ServiceNow Finance Portal. -Oversee internal and external audit activities related to shared services functions. -Oversee corporate Travel & Expense (T&E) and P-Card program governance to ensure compliance, efficiency, and a strong user experience. -Serve as Global Process Owner (GPO) for OTC and PTP processes including AR, AP, invoicing, bank reconciliations, and finance master data.

Requirements

• cpa
• mba
• workday
• sox404
• excel
• leadership

What You Bring

-Certified Public Accountant (CPA). -10+ years of supervisory leadership in multi-function shared services and/or outsourcing across multiple geographies. -Excellent interpersonal skills with ability to influence cross-functional teams. -Organized and able to prioritize deliverables effectively. -MBA or equivalent advanced degree. -High customer service orientation and negotiation skills. -Knowledge of the real estate industry and documentation. -Proficiency in PowerPoint, Word, and Excel. -Strong leadership, problem-solving, and decision-making skills. -Bachelor’s degree in Accounting or Finance. -Proven experience with Sarbanes-Oxley 404 compliance. -Thorough knowledge of general ledger and accounting systems. -Ability to manage dispute resolution and escalations effectively. -Experience with Workday Finance Module. -Comfortable working in high-volume, fast-paced, deadline-driven environments. -15+ years of experience in shared services processes (must have experience with supporting all functions within a shared services space: billing, AR, AP, vendor management, cash application, invoice resolution, payments). -International leadership experience, with willingness to occasionally travel (particularly to India). -Strong background in process improvement and workflow optimization. -Proficiency in IT and finance systems supporting shared services.

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About Cushman & Wakefield

-With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight. -Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management. -The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare. -A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.

Sector Specialisms