IS Service Owner for Operational Technology for Security Services

Description

• Positioning their services to consumers and create compelling value proposition for OT Security services adoption.
• Making sure that up-to-date services are run with operational Claroty and Nozomi solutions integrated with ServiceNow OTM and SIEM/XSOAR.
• Ensuring that knowledge level of resources is appropriate for interacting with local colleagues and that service consumption documentation is always maintained with relevant content.
• Creating and managing Service Level Agreements (SLA) and Operational Level Agreements (OLA) to increase transparency between service provider and Service Owner, and providing feedback about service’s performance, availability, etc.
• Management of our OT Security services across ABB. This includes OT Asset Management, OT Vulnerability Management and OT Incident Reporting. While these services are not business critical as in downtime directly impacting our production, but it does impact on our OT Security visibility. While these services are mainly managed using ServiceNow OTM they do also depend on OT-IDS solutions (e.g. Claroty, Nozomi). The service owner needs to maintain a very tight control over these OT Security services to ensure we maintain visibility in our OT and business operation environments.
• Driving and coordinating the onboarding of new sites, this includes the onsite deployment of the OT-IDS sensors integration in the central management console as well as ServiceNow OTM.

Requirements

• Exposure to and experience with Operational Technology (OT) is highly desirable.
• Excellent communication and presentation skills, with confidence when engaging senior stakeholders.
• Preferred certifications: OT-IDS (Claroty, Nozomi, or similar) technical certifications, CISSP, GICSP, and IEC 62443-related certifications.
• Strong global experience, particularly in collaborating with distributed teams on security topics.
• Required certification: ITIL Foundation.
• Bachelor’s degree in Computer Science or a related field (preferred).
• 15+ years of experience in IT/OT Security, including relevant experience in managing and running security services.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance