Guest Services Assistant

Description

Your opportunity As Guest Services Assistant, you will ensure high levels of services are consistently demonstrated and delivered. You will provide a positive experience to our guests with a willingness to go above and beyond to satisfy their needs, playing a key role in our Guest Support Centre as well as face‑to‑face within our centres. You will communicate comprehensive information, resolve guest enquiries and ensure any concerns or issues are addressed.

You will also support the centre team with ad‑hoc administrative, marketing and operational duties, using your passion for helping others to deliver memorable, rewarding experiences to guests, retailers and the community.

• Provide consistent, timely service to guests and retailers across face‑to‑face, phone, chat, social media and email channels.
• Create exceptional guest experiences by understanding and prioritising guest needs.
• Communicate up‑to‑date information about stores, products, services and centre events.
• Assist guests with directions and queries about services and the surrounding area.
• Log feedback and escalations to the appropriate management personnel.
• Maintain visibility on the floor and stay informed on current operator promotions.
• Handle difficult guest and stakeholder queries effectively.
• Resolve guest problems and concerns promptly and confidently.
• Manage lost‑and‑found processes following Mirvac procedures.
• Oversee mobility bookings in line with Mirvac guidelines.
• Raise work and purchase orders and process asset invoices.
• Collect operators’ sales figures and commentary by due dates and ensure accurate input.
• Support the asset team with general administrative tasks to keep the office running smoothly.
• Adhere to Mirvac policies, meet reporting deadlines and deliver high‑quality reports.

Requirements

Your point of difference includes prior experience in a customer/guest service environment (0‑2 years), preferably in a fast‑paced setting such as a call centre or retail. You are personable, proactive, self‑motivated and able to solve problems, improve systems and drive procedural efficiency. You embody patience and empathy, and can operate in the moment.

You have a strong understanding of relevant legislation and asset legal obligations, a team‑player attitude with the ability to work independently, multitask, adapt to change and be flexible. Exceptional administration, time management and organisational skills, attention to detail, a guest‑centric focus and strong communication and interpersonal abilities are essential.

• Communicate clearly and professionally, both verbally and in writing.
• Demonstrate patience, empathy and presence in a fast‑paced environment.

Benefits

You can maintain confidentiality and discretion regarding asset information, are eager to learn and bring innovative approaches. Life at Mirvac is marked by 93% employee pride, leadership and professional development programs such as Mirvac Masters, a diverse workforce speaking over 33 languages, and discounts across health, wellness, lifestyle, travel, technology and more.

Training + Development

Interview process

Visa Sponsorship

Security clearance