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Brivo

Implementation Specialist

Company logo
Brivo
Brivo offers cloud-based access control and security solutions for buildings and enterprises.
Drive deployment and integration of Brivo's multifamily solutions, managing projects end‑to‑end.
8d ago
$50,000 - $60,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Bethesda, MD
Hybrid
Company Size
400 Employees
Service Specialisms
Cloud Access Control
Security Solutions
Mobile Credentials
Access Management
Surveillance Integration
Enterprise Security Systems
Sector Specialisms
Commercial Real Estate
Buildings
Enterprise
Property Management
Visitor Management
Cybersecurity
Workforce Management
Identity Management
Role
What you would be doing
risk management
solution integration
implementation planning
customer onboarding
process optimization
customer handover
  • Risk Management & Issue Resolution: Identify potential implementation risks early, proactively addressing challenges to avoid delays or disruptions. Serve as the escalation point for resolving complex technical or operational issues.
  • Cross-Functional Collaboration: Act as a liaison between customers, sales, product, and support teams to ensure all stakeholder requirements are captured and addressed. Drive continuous feedback loops to enhance product offerings and implementation processes.
  • Technical Solution Integration: Work closely with customers’ technical teams to integrate Brivo solutions into existing infrastructure, ensuring compatibility and performance optimization while addressing technical challenges and providing expert guidance.
  • Strategic Implementation Planning: Collaborate with cross-department leadership and Sales Managers to define and execute robust implementation strategies tailored to individual customer requirements, ensuring seamless alignment with business objectives.
  • Customer Onboarding & Training: Facilitate a structured onboarding process for new customers, ensuring comprehensive training on Brivo’s platform and guiding clients through each phase of the implementation to ensure successful adoption.
  • Process Optimization: Continuously evaluate and refine the implementation playbook to streamline workflows and enhance efficiency, ensuring that customer deployments are scalable and repeatable.
  • Customer Handover to Success Team: After successful implementation, ensure a smooth handoff to the Customer Success Team for ongoing support and engagement, providing detailed documentation and insights to ensure continued client satisfaction.
What you bring
implementation
remote
communication
salesforce
jira
cloud

As a Multifamily Implementation Specialist at Brivo, you will play a critical role in driving the successful deployment and integration of our solutions within our multifamily customer base. Your primary focus will be to ensure the smooth execution of complex implementation projects from start to finish. You will work closely with customers and internal teams to deliver customized solutions, optimize processes, and guarantee operational alignment with Brivo’s platform. This role requires exceptional project management skills, technical acumen, and the ability to drive customer satisfaction through effective solution deployment.

  • 1+ years of experience in implementation management, preferably in the multifamily or real estate tech industry, with a deep understanding of customer operational needs and technology stack.
  • Ability to work independently in a remote environment while also contributing effectively within cross-functional teams to drive project success.
  • Outstanding verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical audiences. Proven ability to build strong relationships with clients and internal teams.
  • Demonstrated ability to anticipate customer needs, adapt solutions to meet those needs, and provide exceptional support during and after the implementation phase.
  • Strong proficiency in using CRM and project management tools (Salesforce, Jira, Asana) to track project success, identify trends, and drive continuous improvements in the implementation process.
  • Proven track record in leading complex projects from inception through completion, managing multiple stakeholders, and meeting deadlines.
  • Solid understanding of technical infrastructure, cloud-based platforms, and system integration.
  • Proactive, innovative mindset focused on improving implementation processes, enhancing customer experience, and ensuring operational excellence.
Benefits

The base salary for this full-time role ranges from $50,000 - $60,000. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at brivo.com/about/careers.

Training + Development
Information not given or found
Company
Overview
Founded 2002
Year Established
The year the company was established and began its journey in revolutionizing building access management.
  • Revolutionized building access management with its cloud-based solutions.
  • A pioneer in cloud security technology, providing scalable solutions for various industries.
  • Specializes in providing seamless integration for security systems, including access control, video surveillance, and mobile solutions.
  • Serves a diverse range of industries, including commercial and residential sectors.
  • Focuses on delivering simple, scalable, and secure solutions with an emphasis on ease of use and reliability.
  • Notable for the Brivo Onair platform, enabling remote monitoring and management of access control systems.
  • Works with large enterprises, small businesses, property managers, and security providers.
  • Integrates smart locks, biometric systems, and mobile credentials in addition to traditional access control.
Culture + Values
  • Passionate about innovation.
  • Committed to customer success.
  • Believe in a culture of collaboration.
  • Prioritize integrity and transparency.
  • Embrace diversity and inclusion.
  • Act with urgency and efficiency.
  • Continually strive to improve.
  • Value accountability and ownership.
Environment + Sustainability
2030
Net Zero Emissions Target
Committed to achieving net zero by 2030.
  • Actively seeks sustainable solutions and energy-efficient technologies.
  • Incorporates green building certifications into operations.
  • Has reduced energy consumption through cloud-based infrastructure.
  • Aims to lower environmental footprint with smarter product designs.
Inclusion & Diversity
  • This organization fosters a culture of inclusion and belonging.
  • The company has a focus on increasing gender diversity in tech roles.
  • This organization works to improve representation of women in leadership positions.
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