Relationship Officer

Description

• Part of Crisis management team & follow up with stakeholders on resolution of cases
• Attend to cases lodged by residents, review and follow up or assigned to technical team for follow up where necessary.
• Deploy cases to the relevant parties (e.g. Government Agencies) for follow up. and follow through to ensure closure of cases.
• Answer Clients Phone calls in a professional and prompt manner
• Make appointment and meet-up with residents to resolve feedbacks / complaints.
• Coordinate with the assigned Technical Officers on enforcement matters.
• Address enquiries promptly and professionally, meeting the KPIs set within the Business Unit.
• Coordinate with Agencies on social issues

Requirements

• Ability to be client –centric while balancing Township needs & controls
• Familiar with dealing with various stakeholders
• Have an understanding of client background and their requirements
• Excellent Interpersonal Skills to manage relationships with various stakeholders and clients
• Analytic and Creative problem solving skills
• Acquired communication skills and initiative
• Multilingual skills would be an added advantage

Benefits

• 5 working days (with 1 half-day Saturday every 3 weeks)
• Training will be provided on Technical Matters

Training + Development

Interview process

Visa Sponsorship

Security clearance