Workspace Experience Enabler

Description

• Coordinate with different service partners to ensure all concerns are closed on time
• Conduct floor rounds covering all employee touch points and ensure all proactive observations are raised
• Be present of allocated floors including lobby to interact with employees and promote firm’s agenda
• Single Point of Contact for issues resolution & Workspace change within allocated floors
• Solves all concerns and reset spaces on the go
• Responsible and accountable for all service request
• Connect with employees on a day to basis and develop an connect to drive feedback
• Actively recover feedback from the end user
• lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
• Provide administrative support of issuing work order to vendors as and when required
• Plan and execute employee engagement events
• Oversee office premises and delivery of hospitality services for users
• Establish direct relationship with the client business units and their neighborhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Encourage the employees to share their feedback on the firm provided tool
• Proactively follow up any survey platform on sites to ensure all requests/complaints are being addressed in a timely manner
• Escalate facilities issues to assistant manager when necessary
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Escalate facilities issues to management team when necessary
• Acts as basic “counsel” regarding space needs/options as per Workspace Standards
• Ensure the delivery of all operational requirements as per the client scope of works across site
• Ensure service deliverables are met with SLA and KPI
• Participate in ad-hoc projects when required

Requirements

• Proven ability to employ holistic approaches and looks at long term solutions
• Deep Workspace & Surrounding area knowledge
• The selected candidate will be required to work across all shifts, including morning, afternoon, and night shifts, as per business needs. Flexibility to work in any shift is essential.
• Excellent communication verbal and written
• Proven ability to function effectively as part of a team
• Experience of 2 + years in hospitality – hotels, aviation industry / coworking spaces
• Ability to manage conflict and balance between client and firm requirements
• Must be customer focused and be proactive in establishing customer relationships
• Self-motivated and confident
• Proven ability to manage multiple and complex operational matters on a daily basis
• Problem solves & Resets space on the fly
• Capacity to deal with ambiguity and solve complex problems effectively
• Has a natural hospitality-orientated communications acumen
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
• Record utilization of social spaces present on allocated floors
• Understands business traits/ cadence/ needs
• Works well with diverse teams from various countries/cultures
• Embedded “Go To” trusted Workspace partner fostering all-level relationships
• Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
• Natural communicator who enjoys engaging at all levels
• Analytical, proven ability to solve problems using a quantitative approach
• Strong analytical, organization and administration skills
• An added benefit would be a bachelor’s degree/ Degree in Hotel Management, business or other related field.
• Open to new ideas & willing to challenge status quo
• Creative mindset
• Ability to interact with a wide range of client staff, including senior levels
• Demonstrates proactive & professional approach to customer service and stakeholder engagement

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance