Sales Consultant

Description

• Assist with internal or external audit as required in line with Vistry Values of ICQ.
• Implement Vistry’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
• Work alongside colleagues within the designated developments to ensure all aspects of the sales process is communicated to the team, customer and relevant stakeholders.
• Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date.
• Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home.
• Travel to all designated developments to undertake pre booked customer appointments.
• Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company.
• Respond to all cancellations making every effort to ‘save’ and if necessary, re negotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments.
• Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s).
• Conduct yourself with internal and external stakeholders as ambassadors of Vistry.
• Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome.
• Work with the Site teams to understand the build progress to provide customer information as required.
• Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands.
• Take responsibility for all company property, equipment and presentation across each site within the specified developments.
• Maintain detailed knowledge of all relevant purchase assistance schemes, alternative site’s and house types, to ensure every customer is offered a bespoke choice of purchase options.
• Maintain the sales arena including show homes on the development in line with brand and company standards.

Requirements

• Willing to work weekends.
• Strong negotiation and sales skills.
• Experience in generating leads and sales through telephone based business development.
• Proven track record of successfully completing the sales process with customers.
• 5 GCSEs / GCE or equivalent including Mathematics and English (at C grade or above).
• Excellent communication skills.
• Awareness of local market and economic conditions.
• Ability to handle complaints and difficult situations.
• Comfortable using multi-channel forms of communication.
• Proven ability to work under pressure and meet sales targets.
• Patience and ability to remain calm under pressure.
• Willing to travel to all sales sites within the division, including regional offices.
• Experience working in a customer facing role delivering under pressure.
• Excellent administration and organisational skills.
• Full driving licence and access to a suitable vehicle.
• Excellent IT skills with demonstrable knowledge of Microsoft Office tools.
• Good planning and organisational skills.

Benefits

• Salary sacrifice car scheme available to all employees
• Life assurance at 4 x your annual salary
• Competitive pension scheme through salary sacrifice
• Share save and share incentive schemes
• Employee rewards portal with many more benefits...
• Private medical insurance, with employee paid cover
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• Competitive basic salary and annual bonus
• Enhanced maternity, paternity and adoption leave
• 2 Volunteering days per annum
• Mileage allowance

Training + Development

Interview process

Visa Sponsorship

Security clearance