Showroom Design Consultant
Floform Countertops
Sell and design countertops, delivering a positive showroom customer experience.
15 days ago ago
Junior (1-3 years)
Full Time
Calgary, Alberta, Canada
Office Full-Time
Company Size
500 Employees
Service Specialisms
Countertop Fabrication
Countertop Installation
Design Consultation
Material Selection
In‑Home Appointments
Showroom Appointments
Virtual Consultations
Template Measurement
Sector Specialisms
Residential
Commercial
Wholesale building materials
Role
What you would be doing
floform system
order entry
lead tracking
sales targets
product display
customer engagement
- Ensure the showroom is clean and has a professional appearance
- Responds to customer inquiries, complaints and coordinate activities with other departments as necessary; escalates complaints to supervisor as required
- Ensure Appropriate Showroom exterior/interior Signage for ease of access/flow through the facility
- Assists customers with design choices and selection of products that fit their needs/budget
- Implement the Floform Retail Selling System
- Support and Develop CSR’s who are involved in the Retail Showroom, cultivating a “team” sales environment
- Communicate product/design trends, which should be incorporated in the showroom, to leadership
- Handles quality and service issues to develop/maintain customer loyalty
- Ensure Express Products are on display and appropriately labelled for ease of selling
- Establish and achieve Weekly/Monthly Showroom Sales Targets
- Establish and achieve Weekly/Monthly Showroom Closing Rate Targets
- Input orders/quotes into the computer system and establish installation/delivery dates
- Establish Immediate Greeting/Engagement upon arrival for positive relationship development
- Process orders and accept payment from customers
- Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s) as required
- In addition to assisting customers in person, also assist by email or on the telephone, as required
- Ensure Quotes/Orders are priced accurately and complete timely retail Quote/Order Follow-ups
- Ensure every customer is treated with the “Floform Showroom Experience” as defined by:
- Track and maintain customer service records through Floform Lead Tracking system
- Provide input and recommend design changes to ensure the local showroom is “Best of Class"
- Establishes proactive communication with customers to ensure understanding of product ordered
What you bring
microsoft office
high school
driver’s license
problem solving
verbal communication
organizational
- Strong organizational skills, with attention to detail
- High School Diploma with 1-2 years customer service experience
- Valid driver’s license and a clear criminal record check
- Effective verbal communication skills
- Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
- Have exceptional communication
- Basic mathematical skills
- Ability to problem solve and handle challenging situations with diplomacy and respect
- Paid sick days
- Competitive Wages
- Medical and Dental Benefits
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- clear criminal record check required
Company
Overview
30 Years Established
Years in Business
Experience and expertise built over decades.
- Specializes in creating custom countertops from materials like granite, quartz, and solid surface.
- Offers personalized solutions for residential and commercial projects in kitchens, bathrooms, and more.
- Emphasizes craftsmanship, delivering precision in every project, combining style with functionality.
- Focuses on exceptional customer service, tailoring each countertop to meet unique client needs.
- Serves clients across multiple regions with a reputation for quality and attention to detail.
- Committed to innovation and durability, setting itself apart in a competitive industry.
- We are committed to delivering the highest quality products and services.
- Our team members are the heart of our business, and we value their dedication and hard work.
- We foster a culture of innovation and continuous improvement.
- We prioritize customer satisfaction by understanding their needs and delivering solutions that exceed expectations.
- Integrity, respect, and accountability are the cornerstones of our business relationships.
By 2030
Net-Zero Emissions Target Year
Achieving net-zero emissions by this year as part of their sustainability goals.
- Committed to reducing environmental impact across all operations.
- Emphasizes the use of sustainable materials and processes in manufacturing.
- Integrates environmentally responsible practices in sourcing, production, and waste management.
- Has reduced energy consumption and waste production over the past few years.
- Dedicated to fostering an inclusive and diverse work environment.
- Committed to creating a workplace where employees feel valued, respected, and empowered.
- Tracks gender diversity and has set goals to increase female representation in leadership.
- Supports gender equity in recruitment, retention, and career development.
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