Service Coordinator

Description

• Serve as the primary point of contact for customer inquiries, updates, and follow-ups.
• Prepare and review service reports, including technician hours, parts used, and job status.
• Schedule and dispatch service technicians based on priority, location, and expertise.
• Maintain accurate service records and documentation in the company’s system.
• Coordinate with inventory and parts departments to ensure availability for service calls.
• Track service KPIs such as response time, job completion rates, and customer satisfaction.
• Ensure compliance with company policies, safety standards, and service quality benchmarks.
• Collaborate with internal departments to resolve customer concerns and support technician needs.
• Monitor work order progress and ensure timely job completion.

Requirements

• High school diploma required; associate’s or bachelor’s degree in business or related field is a plus.
• 2–4 years of experience in service coordination, customer service, or operations support.
• Familiarity with field service environments, construction, or technical trades is preferred.
• Proficiency with scheduling software, dispatch platforms, or CRM/ERP systems.
• Strong attention to detail and ability to prioritize under pressure.
• Excellent communication and interpersonal skills.

Benefits

• Health, dental, and vision insurance.
• Opportunities for professional development and certification assistance.
• Competitive salary based on experience.
• Paid time off and holiday pay.

Training + Development

Interview process

Visa Sponsorship

Security clearance