General Manager

Role Overview: The General Manager will lead the daily operations of the business, ensuring projects are delivered efficiently, clients are satisfied, and the team is supported and empowered. The General Manager will oversee project scheduling, installation services, team leadership, customer engagement, financial management, and internal system developments / improvements.

• Implement systems and tools to enhance productivity and profitability.
• Act as the primary escalation point for complex customer issues.
• Monitor cash flow and manage budgets effectively.
• Ensure adherence to quality standards, regulatory requirements, and company policies.
• Maintain strong client relationships by ensuring high-quality service and communication.
• Identify opportunities to improve processes, drive efficiency, and support business growth.
• Review and approve job costs while controlling overall expenses.
• Lead, mentor, and develop a multidisciplinary team of technicians, office staff, and subcontractors.
• Contribute to goal setting, forecasting, and strategic planning initiatives.
• Support onboarding and development of new employees.
• Oversee daily operations across sales, installation, and administration.
• Conduct regular team meetings, performance reviews, and training sessions.
• Manage scheduling, logistics, and workflow to deliver projects on time and within budget.
• Oversee accounts payable/receivable processes.
• Collaborate with sales teams to align operational capacity with business growth.

• Industry Background: Experience in solar or related residential services is preferred, with a readiness to step into a broader leadership role.
• Organisational Excellence: Proven ability to manage multiple priorities, anticipate challenges, and deliver solutions that ensure operational efficiency.
• Tech-Savvy: Skilled in using project management software, CRM platforms, and cloud-based systems to streamline operations.
• Full UK Driving Licence: Essential for site visits, project management, and occasional travel.