(Bilingual Spanish) Social Services Coordinator, NYSSHP (49809)

Description

• Coordinate with community partners to organize educational and recreational workshops.
• Escort family members to entitlement appointments/certifications as needed and appropriate.
• Assist clients with regards to benefit entitlements such as SSA, SSI, SNAP, Public Assistance, Medicaid, TANF, and others, conducting advocacy as needed.
• Prepare and maintain up to date records and clients files, including clients personal and eligibility information, records of services provided, and all relevant correspondence.
• Deliver services with sensitivity to the cultural and socioeconomic characteristics of all members of the family.
• Actively coordinate day to day social services for residents in NYSSHP units and ensure all service provision is representative of RiseBoros mission.
• Educate clients on the available services in the community; make referrals when necessary and appropriate.
• Develop service and goal plans with client to ensure housing stability.
• Establish individual and family goals to increase: money management skills, higher educational level, household income and education on tenant rights and responsibilities.
• Provide access to mediation services, as needed, in the event of rental arrears or violation of house rules.
• Enter accurate and complete case notes in a timely fashion and contribute to periodic reports to funding agency.
• Provide crisis intervention, de-escalation, and referrals to counseling services when necessary.
• Conduct regular outreach to clients via home visits and telephone calls.
• Communicate with building management staff on tenant issues, including discussion of rent ledgers, rental subsidies, annual recertification, etc.
• Educate residents on the available on-site services as well as those available in the community.
• Provide ongoing case management, assistance and advocacy, providing information and referrals to community services as needed.

Requirements

• Must have the ability to problem solve and work with a high level of autonomy.
• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
• Bi-lingual English/Spanish required
• Able to travel for home visits and appointments
• Dynamic, able to multi-task and work independently
• Ability to communicate effectively and maintain good relations with clients and colleagues.
• Some experience in social service field required; 1-2 years of case management experience preferred
• Must be a team player and work effectively with culturally, economically, and educationally diverse populations.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance