Customer Vulnerability & Safeguarding Manager

As the company specialist in all matters relating to customer vulnerability and safeguarding, you will have particular focus on operational settings, whilst ensuring compliance with legislation and driving delivery against our vulnerability strategy.

You will represent the company at both a regional and national level on various forums and will drive the strategic direction of the business in line with best practice, customer insight and regulatory compliance, influencing and promoting changes to behaviours and culture around safeguarding & vulnerability.

As our Customer Vulnerability & Safeguarding Manager you will create and implement the strategic plan for supporting and safeguarding our vulnerable customers which includes external partnering, development and deployment of internal policy, procedures and capabilities, to satisfy the requirements of our regulators and customers.

We have an exciting opportunity for a Customer Vulnerability & Safeguarding Manager to join us in the Customer Experience function and be responsible for creating & implementing strategic plans for supporting & safeguarding our vulnerable customers…Could this be you?

You will play a key role in collaborating with multiple business areas, to identify and deliver opportunities for improvement in line with the business’ strategic direction.

If you’ve got experience in Safeguarding and strong stakeholder management skills and are passionate about delivering an exceptional service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

• Prepared to undergo (successful) security clearance to SC level and DBS checks
• Track record of driving high performance through Quality Assurance and Risk Management
• Holds full UK driving licence
• Ability to train and develop operational and technical teams as well as the ability to coach, develop and influence senior management
• Experience in multi-agency and authority working in a large organisation – utility or other complex operational organisations an advantage.
• Proven track record of interpreting / compiling and data analysis.
• Experience of matrix team management and working at a senior leadership level.
• Strong team mentality i.e., someone who is willing to support and work with others to achieve the best outcomes.
• Ability to focus on specific activities whilst understanding the wider impact of service delivery to all customers.
• Experience of vulnerable customer strategy, policy and procedure development and implementation
• Excellent communication, presentation and report writing skills
• Ability to negotiate and influence stakeholders at all levels to ensure delivery of projects on time and to budget.
• Ability to work without close supervision and to agreed targets and standards
• Customer safeguarding management or significant work experience
• Strong stakeholder management and engagement skills, able to develop and maintain effective internal and external relationships.

Work type: Permanent. Working full time, 37 hours per week, Monday – Friday between a working window of 8:00am-6:00pm.

We offer a competitive salary up to £60k per annum dependant on experience

Where I’d work: Bradford / Hybrid Working (Typically in the office at Bradford 2-3 days per week)

• Annual incentive related bonus (up to 10% of annual salary)
• Attractive pension scheme (up to 12% company contribution from April)
• A company car lease/allowance scheme
• Private health care (self only)