Night Audit/Guest Service Representative
My Place Hotels Of America
Provide front desk service, manage reservations, guest assistance, and nightly audit duties.
4 days ago ago
$15 - $17
Junior (1-3 years)
Full Time
Sioux Falls, SD
Onsite
Company Size
285 Employees
Service Specialisms
Franchising
New construction
Hospitality services
Customer service
Extended‑stay lodging
Property development
Sector Specialisms
No specialisms available
Role
What you would be doing
- Financial Transactions: Complete credit card authorizations, accurately handle cash transactions and provide change for guests.
- Cleaning: Assist with cleaning tasks, such as laundry (washing, drying, folding, and storing), cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar. Ensure that all entrances and sidewalks are free of snow and ice.
- Housekeeping Assistance: When needed, assist with cleaning guest rooms, particularly when the hotel is full or the housekeeping staff is short.
- Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
- Guest Interaction: Welcome and greet guests with a warm and friendly demeanor. Efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to hotel policy.
- Safety & Security: Adhere to all safety and security protocols. Regularly inspect the property, including walking all floors and stairwells, checking outside doors for security, and ensuring outside lighting is functioning properly.
- Guest Assistance: Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches. Also, address and resolve guest concerns or complaints with professionalism.
- Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date. Report any issues related to the front desk, guest relations, or maintenance to the General Manager.
- Support Services: Deliver additional guest supplies such as rollaway cribs, towels, and soap as needed. Issue and track master keys and key cards for housekeeping and maintenance staff.
- Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
What you bringBenefits
- Competitive Pay: $15.50-17.00 hourly
- Direct Deposit
- Growth Potential
- Monthly Bonus Potential
- Flexible Scheduling: Overnight 12am-8am, weekend availability preferred
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Business Support Admin Jobs in Sioux Falls United StatesCustomer Service Jobs in Sioux Falls United StatesOffice Administrator Jobs in Sioux Falls United StatesAdministrative Assistant Jobs in Sioux Falls United StatesGeneral Admin & Support Jobs in Sioux Falls United StatesReceptionist Jobs in Sioux Falls United States
Company
Overview
Founded 2012
Year Established
Established to revive the affordable, no-frills lodging concept.
80M Revenue
Annual Revenue
Fueling steady growth and franchise interest.
- Opened first property in Dickinson, ND as a proof-of-concept, then expanded via franchising beginning in 2014.
- Now operates dozens of extended-stay hotels across multiple U.S. states, with strong development pipelines.
- Properties feature in-room kitchens, pet-friendly policies, 24-hour amenities like laundry and grab-and-go markets.
- Led by Ron Rivett and grandson Ryan Rivett (CEO since 2017), continuing a family legacy in budget lodging.
- Typical projects involve ground-up new construction targeting cost-conscious travelers.
- Unusual fact: every room includes a full kitchen and pillow-top mattress, blending home comforts with hotel convenience.
- We are a fast-paced, entrepreneurial, and innovative brand focused on providing exceptional guest experiences.
- We value teamwork, integrity, and the pursuit of excellence.
- We empower our employees by providing opportunities for growth and development.
- We focus on being a customer-first organization, delivering outstanding service.
- We maintain a culture of respect and openness, encouraging feedback and collaboration.
2030
Net Zero Emissions Target
The company aims to achieve net zero emissions, significantly reducing its environmental impact and transitioning to renewable energy sources.
- Committed to reducing environmental footprint through sustainable practices.
- Efforts include energy-efficient building designs, waste reduction initiatives, and sustainable sourcing of materials.
- Hotels feature energy-saving technologies and water conservation systems to minimize environmental impact.
- Promotes a diverse and inclusive workplace culture.
- Supports equal opportunities for all employees, regardless of gender, race, or background.
- Gender diversity is a priority, with a focus on ensuring balanced representation of men and women at all levels of the organization.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio