Sprinkler Service Technician

Description

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Maintain truck inventory to ensure timely response to customer needs.
• Contact customer representative and ascertain equipment/systems problems.
• Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
• Perform service and repairs on sprinkler systems for commercial, industrial and residential applications. These include but are not limited to wet (steel, copper, and CPVC0, dry, pre-action, deluge and fire pumps.
• Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, medication notices, etc. in order to diagnose and repair equipment.
• Participate in a scheduled on-call rotation.
• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.

Requirements

• High school diploma or equivalent required.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• NICET Level II desired.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Able to participate in an on-call rotation schedule.
• Overnight travel will be required.
• 1+ years of documents experience in Fire Sprinkler/Suppression industry.
• Possess a valid driver’s license and driving record that meets company requirements.
• Ability to work flexible hours including weekends to meet customer requirements.
• Ability to follow verbal and written instructions.
• Able to pass a pre-employment background and drug test.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.

Benefits

• Company Vehicle (as applicable)
• Employee Assistance Program
• Short-Term and Long-Term Disability
• Competitive Starting Pay
• 401(k) savings plan with company match
• Health Savings Account (HSA)
• Wellness Program
• Paid Training
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Referral Bonuses
• Global Advancement Opportunities
• Life Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance