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Experience Ambassador (Front Desk Agent)
Sentral
On-site staff delivering hospitality, resident support, and property services.
10d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Nashville, TN
Onsite
Company Size
280 Employees
Service Specialisms
Property Management
Asset Management
Facilities Management
Technology Solutions
Data Analytics
Sector Specialisms
Residential
Hospitality
Multifamily
Flexible Apartments
Class-A Multifamily
Property Management
Asset Management
Role
What you would be doing
access management
daily reporting
call handling
security monitoring
service logging
guest services
- Remain knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give directions
- Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience
- Move throughout the property as needed
- Manage building access for guests, residents, and authorized vendors using key system technology
- Answer, record, and process all calls, messages, requests, questions, or concerns
- Transport boxes and equipment weighing up to 20 pounds
- Greet residents by their name and with a smile to make guests feel welcomed and valued
- Run daily reports, identify any special requests, and check reports for accuracy
- Stand behind a desk for the majority of an 8-hour shift
- Establish rapport with residents and guests so they always feel loved
- Proactively identify potential issues and take the appropriate action to resolve them, informing management when necessary
- Serve as the first point of contact between guests and the organization
- Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
- Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome
- Store luggage and politely handle early check-in, late checkout, and any other requests when necessary
- Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion
- Protect the property and its residents by monitoring who comes in and out of the premises
- Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews
- Increase company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residents
- Constantly increase residents’ benefits through active marketing and partnership with the neighboring businesses
- Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
- Increase resident satisfaction and retention within the community through programming alongside the Director of Services, General Manager, and one-on-one contact
- Resolve disputes promptly with the goal of achieving customer satisfaction
- Work in a space that includes indoor and outdoor spaces, with and without covering
- Observe details in surrounding areas and on a screen
- Develop and maintain positive working relationships among building staff
- Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
- Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents
What you bring
high school
customer service
problem solving
computer savvy
flexible schedule
safety compliance
- High School Diploma or equivalent required; some college preferred
- Move body in repetitive motions for extended periods of time
- A minimum of one year of experience working in hospitality or customer service industry required
- Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency
- Multifamily experience preferred
- Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests
- Communicate with other persons in the building
- Ability to work a flexible schedule, including evenings and weekends
- Proactive decision-making and problem-solving skills
- Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text
- Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
- Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations
- Computer savvy with the capacity to learn and master multiple software systems
- Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
- Career Development: We offer extensive learning and development opportunities to support growth.
- Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
- Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
2021 Founded
Innovative Living Model
Initiated the concept of blending residential and hospitality spaces with the Home+ model.
$4B Assets
Managed Assets Value
Over $4 billion in managed assets across their property portfolio.
10,000+ Units
Accommodations Offering
Operates over 10,000 residential and hospitality units across various locations.
Award 2024
Proptech Innovation
Recognized with the Multifamily Executive award for technology advancements in resident services.
- Blurs the line between home, travel, and work with its Home+ residential hospitality model.
- Transforms upscale properties into flexible-stay communities for stays ranging from a night to a year.
- Backed by key investors including ICONIQ Capital, Highgate Hotels, and Ascendant Capital.
- Operates in major cities such as Los Angeles, Chicago, Miami, and Seattle.
- Features include designer-furnished or unfurnished units, homeshare programs, co-working spaces, rooftop pools, gyms, and on-site concierge services.
- Acquired Align Residential in 2023, expanding amenities to include theaters, restaurants, private parks, and membership clubs.
39.3%
Green-certified Properties
Portion of properties by net lettable area that are LEED Gold/Platinum certified.
2025
Sustainability Framework Launched
The company established a Sustainable Finance Framework to fund green financing initiatives, receiving a 'Gold' rating from MARC.
- Board delegates sustainability oversight to CEO and Sustainability Working Committee, with annual EES impact reporting.
- Sustainable Finance Framework aligns with ICMA, ACMF, SC, LMA/APLMA, ISDA standards.
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