Sr Account Representative at Exelon in Baltimore, MD | USD85,600-117,700 | Kablio

Role

Description

Support the development and implementation of business plans to improve customer satisfaction; track and report progress regularly for leadership, provide action and recommendations for progress. (25%)
Manage and leverage Customer Relationship Management Database to capture interactions with customers and stakeholders. Mine data for trends and analysis to identify opportunities for continuous improvement. (15%)
Manage escalated customer issues as needed to ensure resolution. This includes direct response to customer needs and/or partnering with SMEs to ensure high customer satisfaction. Track and report outcomes. (20%)
Proactively engage specific customers to ensure continued satisfaction, strong relationship, and partnership opportunities (10%)
Assist Manager, Business Strategy and Support Services to drive customer satisfaction for SMB. Serve as mentor for E01, E02 and NE account representatives and professionals. (10%)
Partner with Customer Advocacy, Call Center Operations, Large Customer Services, New Business, Economic Development, External Affairs, and other internal stakeholders to innovate and increase efficiencies and customer satisfaction; provide needed services and support with customer matters. (15%)
Partner with Government and External Affairs to represent BGE at key venues and meetings to promote appropriate services and information (5%)

Requirements

Benefits

401(k) match and annual company contribution
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Medical, dental and vision insurance
Life and disability insurance
Annual Bonus for eligible positions: 15%
Employee Assistance Program and resources for mental and emotional support
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $85,600.00/Yr. – $117,700.00/Yr.
Referral bonus program

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Fortune 200-ranked

Company Ranking

Recognized as a leading enterprise in the U.S. with significant market presence.

$23B Revenue

Annual Revenue

Generates over $23 billion in annual revenue, reflecting substantial market influence.

10M+ Customers

Customer Base

Serves over 10 million customers across multiple regional networks.

20+ Reactors

Nuclear Capacity

Owns a significant portion of U.S. nuclear generation capacity, supporting its energy backbone.

Exelon operates as America's largest regulated energy delivery company, formed from the merger of two century-old utilities in 2000.
It focuses on modernizing infrastructure and enhancing grid resilience through continuous investment.
The company's portfolio includes major utilities such as ComEd, BGE, PECO, Pepco, and others, covering vast transmission and distribution systems.
In 2022, Exelon spun off its power generation arm while maintaining full ownership of its transmission and distribution networks.
Exelon’s strategic initiatives often influence the mid-Atlantic and Midwest energy markets, shaping the regional energy landscape.

Culture + Values

Safety: We put safety first in all that we do.
Integrity: We uphold the highest standards of integrity in all of our actions.
Customer Commitment: We are passionate about exceeding customer expectations.
Excellence: We strive for excellence in everything we do.
Teamwork: We collaborate to achieve success as one team.
Accountability: We take responsibility for our actions and deliver on our commitments.

Environment + Sustainability

50% CO2 reduction

Emissions Goal

Plans to cut CO2 emissions by half by 2030 compared to 2005 levels, aligning with global climate targets.

10M+ customers

Renewable Energy Access

Aiming to deliver clean, reliable energy to over 10 million customers through increased renewable capacity.

Net-zero emissions target by 2050.
Continued development of energy storage systems and cleaner energy solutions.

Inclusion & Diversity

By 2030.

Gender Parity Goal

Commitment to achieving gender parity in leadership roles within the next decade.

45%

Diverse Workforce

The workforce composition includes women and minorities.

30%

Technical Roles Goal

Aim to increase the percentage of women in technical roles by 2025.

Established various employee resource groups to promote a diverse and inclusive environment.

Articles

Careers

Newsroom

Role

Description

Support the development and implementation of business plans to improve customer satisfaction; track and report progress regularly for leadership, provide action and recommendations for progress. (25%)
Manage and leverage Customer Relationship Management Database to capture interactions with customers and stakeholders. Mine data for trends and analysis to identify opportunities for continuous improvement. (15%)
Manage escalated customer issues as needed to ensure resolution. This includes direct response to customer needs and/or partnering with SMEs to ensure high customer satisfaction. Track and report outcomes. (20%)
Proactively engage specific customers to ensure continued satisfaction, strong relationship, and partnership opportunities (10%)
Assist Manager, Business Strategy and Support Services to drive customer satisfaction for SMB. Serve as mentor for E01, E02 and NE account representatives and professionals. (10%)
Partner with Customer Advocacy, Call Center Operations, Large Customer Services, New Business, Economic Development, External Affairs, and other internal stakeholders to innovate and increase efficiencies and customer satisfaction; provide needed services and support with customer matters. (15%)
Partner with Government and External Affairs to represent BGE at key venues and meetings to promote appropriate services and information (5%)

Requirements

Benefits

401(k) match and annual company contribution
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Medical, dental and vision insurance
Life and disability insurance
Annual Bonus for eligible positions: 15%
Employee Assistance Program and resources for mental and emotional support
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $85,600.00/Yr. – $117,700.00/Yr.
Referral bonus program

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Fortune 200-ranked

Company Ranking

Recognized as a leading enterprise in the U.S. with significant market presence.

$23B Revenue

Annual Revenue

Generates over $23 billion in annual revenue, reflecting substantial market influence.

10M+ Customers

Customer Base

Serves over 10 million customers across multiple regional networks.

20+ Reactors

Nuclear Capacity

Owns a significant portion of U.S. nuclear generation capacity, supporting its energy backbone.

Exelon operates as America's largest regulated energy delivery company, formed from the merger of two century-old utilities in 2000.
It focuses on modernizing infrastructure and enhancing grid resilience through continuous investment.
The company's portfolio includes major utilities such as ComEd, BGE, PECO, Pepco, and others, covering vast transmission and distribution systems.
In 2022, Exelon spun off its power generation arm while maintaining full ownership of its transmission and distribution networks.
Exelon’s strategic initiatives often influence the mid-Atlantic and Midwest energy markets, shaping the regional energy landscape.

Culture + Values

Safety: We put safety first in all that we do.
Integrity: We uphold the highest standards of integrity in all of our actions.
Customer Commitment: We are passionate about exceeding customer expectations.
Excellence: We strive for excellence in everything we do.
Teamwork: We collaborate to achieve success as one team.
Accountability: We take responsibility for our actions and deliver on our commitments.

Environment + Sustainability

50% CO2 reduction

Emissions Goal

Plans to cut CO2 emissions by half by 2030 compared to 2005 levels, aligning with global climate targets.

10M+ customers

Renewable Energy Access

Aiming to deliver clean, reliable energy to over 10 million customers through increased renewable capacity.

Net-zero emissions target by 2050.
Continued development of energy storage systems and cleaner energy solutions.

Inclusion & Diversity

By 2030.

Gender Parity Goal

Commitment to achieving gender parity in leadership roles within the next decade.

45%

Diverse Workforce

The workforce composition includes women and minorities.

30%

Technical Roles Goal

Aim to increase the percentage of women in technical roles by 2025.

Established various employee resource groups to promote a diverse and inclusive environment.

Articles

Careers

Newsroom