Community Engagement Ambassador

Overview

Promote water services, engage communities, and run events as a field ambassador.

Key Responsibilities

• event planning
• engagement tools
• metering
• customer communication
• feedback gathering

Tasks

-Plan and deliver events: Organise and host a calendar of community activities using our engagement tools and vehicles, creating memorable, positive experiences for customers. -Be the expert: Develop a strong understanding of our services from metering and billing to water efficiency, financial support, and community initiatives. -Engage and influence: Communicate confidently with customers, stakeholders, and businesses answering questions, raising awareness, and inspiring sustainable water use. -Listen and learn: Gather insights and feedback to help shape our future communications and improve the overall customer journey.

Requirements

• communication
• creativity
• proactive

What You Bring

-Strong communication and relationship-building skills -Creativity and confidence to deliver engaging events -All tools, PPE and company uniform supplied -A proactive, adaptable approach to work in fast-paced environments.

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Benefits

-Annual health screening process -Cycle to work scheme -Paid time to take part in community events -Access to 24/7 digital GP -Generous defined contribution pension scheme with up to 10% company contribution -Discount portal

About nwg (northumbrian water group)

Nope

Sector Specialisms

Security Clearance

-pre-employment drug and alcohol test required; urine sample may be analysed by the company's laboratory.