Customer Care Coordinator

Description

• Answer reception and customer service calls and determine appropriate action
• Offer administrative and clerical support to the Customer Care team
• Prepare and maintain customer records, job files, and database tracking logs
• Follow up with customers, subcontractors, and vendors as needed
• Prepare and distribute weekly and monthly reports
• Assist the operations team with accounts payable

Requirements

The Customer Care Coordinator role in Indianapolis, IN, is an administrative position focused on delivering excellent internal and external customer service while managing homeowner warranty and service requests. The role includes answering calls, providing clerical support, maintaining customer records and job files, following up with stakeholders, generating reports, assisting with accounts payable, and handling various other administrative duties. Candidates should possess strong communication, problem‑solving, and computer skills, and have 1‑3 years of office experience, with a high school diploma required.

• Provide excellent internal and external customer service
• Demonstrate strong verbal and written communication with active listening
• Resolve tense customer interactions with a positive, can‑do attitude
• Utilize strong computer skills, including Word, Excel, and data entry
• Possess 1–3 years of office/administrative experience
• Hold a high school diploma (associate’s or bachelor’s degree a plus)
• Prior experience in the homebuilding industry is a plus

Benefits

Drees offers a comprehensive benefits package that includes medical, dental, and vision coverage, life and critical illness insurance, wellness rewards, a 401(k) plan with profit sharing, paid time off that increases with tenure, tuition reimbursement, disability and parental leave, employee discounts on home purchases, and an Employee Assistance Program. The position is not based in a call‑center environment.

• Medical, dental, and vision insurance coverage
• Life, AD&D, and critical illness insurance
• Wellness rewards program
• 401(k) savings plan with profit sharing
• Paid time off that accrues with tenure
• Tuition reimbursement
• Long and short‑term disability and parental leave
• Employee discount on Drees Home purchases
• Employee Assistance Program

Training + Development

Interview process

Visa Sponsorship

Security clearance