Senior Escalations Coordinator at M Group Water in Buckinghamshire, England, United Kingdom | Kablio

Role

Description

Requirements

ms excel

salesforce

customer service

people management

complaint handling

root cause

Are you highly proficient in using MS Excel, with the ability to build and manipulate reports, MS Word, PowerPoint and Outlook?
Have you got proven knowledge of customer service principles and practices?
Have you got proven experience using Salesforce based work management systems?
Do you have experience of people management & leadership?
Do you have extensive experience of complaint handling?
Are you experienced in a contractor/client relationship?
Do you have the ability to build rapport over the phone and in person to recover service failures?
Do you have the ability to analyse root cause of failures and prevent reoccurrences?

Benefits

Discretionary bonus scheme
My Car Choice our salary sacrifice EV/ Hybrid car scheme
Company car and fuel card with a range of EV and hybrid vehicles to choose from
Reward and recognition scheme
Enhanced maternity, paternity leave and adoption leave
Employee assistance programme
My Rewards portal, access to 1000’s of retail discounts
Cycle to work, salary finance and give as you earn schemes
25 days annual leave plus bank holidays
Matched or contributory pension scheme
Recommend a friend - get rewarded for introducing people to us!
Life assurance
Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
Online GP service, 24 hours a day, 365 days a year

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

3rd party background checks may be required for successful candidates
drug and alcohol testing may be required during induction and onboarding

Company

Overview

Specializes in delivering essential water infrastructure services across the UK.
Grown to become a leader in improving water management systems with a focus on comprehensive solutions.
Provides design, installation, maintenance, and repair of water networks.
Services span sectors including utilities, infrastructure, transport, and heavy civil works.
Known for collaboration and delivering complex, impactful projects.
Recognized for expertise in water resources and large-scale infrastructure projects.
Innovative approaches to improving efficiency and sustainability in water management.
Teams have worked on high-profile projects across the UK to modernize critical water infrastructure.

Culture + Values

Environment + Sustainability

42% Target

Emissions Reduction Commitment

Committed to reducing Scope 1 & 2 emissions by 42% by 2030.

50 to 23 tCO₂e/£m

Carbon Intensity Reduction

Carbon intensity reduced from 50 tCO₂e/£m turnover in 2020 to 23 tCO₂e/£m in FY 2024.

54kt to 49.5kt

GHG Emissions Reduction

Absolute GHG emissions cut from 54 kt to 49.5 kt in FY 2024.

90% CO₂ Reduction

HVO Fuel Impact

Switch to HVO fuel reduces CO₂ emissions by 90%, particulates by 85%, and NOₓ by 30%.

Fleet Decarbonisation Strategy: adoption of HVO fuel, electric & hybrid vehicles, route optimization, aiming for 75 charging locations on‑site by 2030
Supply chain carbon intensity target: 52 % reduction by 2030
ISO 14001 and ISO 14064 certified management systems; reporting via SECR, ESOS, TCFD and UN Global Compact
Regional recycling facilities, material reuse programmes, biodiversity net gain on projects

Inclusion & Diversity

11,000+ Colleagues

Across UK & Ireland

The company employs over 11,000 colleagues across the UK and Ireland, supported by initiatives aimed at fostering inclusivity through social recruitment and employee development programs.

Gender pay gap reported in line with UK regulations
Forces-friendly employer status renewed
Apprenticeship programmes actively supported (e.g., restoration projects)
No further DEI data publicly available

Articles

Services

Careers

Case Studies

Company

Overview

Specializes in delivering essential water infrastructure services across the UK.
Grown to become a leader in improving water management systems with a focus on comprehensive solutions.
Provides design, installation, maintenance, and repair of water networks.
Services span sectors including utilities, infrastructure, transport, and heavy civil works.
Known for collaboration and delivering complex, impactful projects.
Recognized for expertise in water resources and large-scale infrastructure projects.
Innovative approaches to improving efficiency and sustainability in water management.
Teams have worked on high-profile projects across the UK to modernize critical water infrastructure.

Culture + Values

Environment + Sustainability

42% Target

Emissions Reduction Commitment

Committed to reducing Scope 1 & 2 emissions by 42% by 2030.

50 to 23 tCO₂e/£m

Carbon Intensity Reduction

Carbon intensity reduced from 50 tCO₂e/£m turnover in 2020 to 23 tCO₂e/£m in FY 2024.

54kt to 49.5kt

GHG Emissions Reduction

Absolute GHG emissions cut from 54 kt to 49.5 kt in FY 2024.

90% CO₂ Reduction

HVO Fuel Impact

Switch to HVO fuel reduces CO₂ emissions by 90%, particulates by 85%, and NOₓ by 30%.

Fleet Decarbonisation Strategy: adoption of HVO fuel, electric & hybrid vehicles, route optimization, aiming for 75 charging locations on‑site by 2030
Supply chain carbon intensity target: 52 % reduction by 2030
ISO 14001 and ISO 14064 certified management systems; reporting via SECR, ESOS, TCFD and UN Global Compact
Regional recycling facilities, material reuse programmes, biodiversity net gain on projects

Inclusion & Diversity

11,000+ Colleagues

Across UK & Ireland

The company employs over 11,000 colleagues across the UK and Ireland, supported by initiatives aimed at fostering inclusivity through social recruitment and employee development programs.

Gender pay gap reported in line with UK regulations
Forces-friendly employer status renewed
Apprenticeship programmes actively supported (e.g., restoration projects)
No further DEI data publicly available

Articles

Services

Careers

Case Studies