Senior Manager - Regional Transit Operations at Jacksonville Transportation Authority in Jacksonville, FL | Kablio

Role

Description

performance oversight

procurement rfps

sla management

kpi monitoring

safety training

escalation management

Provide direction and performance oversight for transit services operated by or in partnership with JTA.
Support procurement on scopes of work and RFPs.
Lead performance reviews and corrective action plans.
Establish and maintain regional operational standards, operating procedures, and SLAs.
Manage oversight of contracted operators and third-party service providers.
Oversee safety and training programs.
Translate strategic objectives into operational plans. Define, monitor, and report KPIs.
Oversee customer service standards and complaint resolution.
Ensure all services comply with JTA, FTA, state, and local requirements.
Oversee daily operational escalations, disruptions, and emergency coordination.

Requirements

transit ops

maritime law

10-15 years

bachelor's

contract mgmt

excel

Florida/Southeast transit experience.
Knowledge of and experience with maritime transit operations and related laws, rules and regulations. Knowledge of innovative mobility solutions.
10-15 years of progressively responsible transit operations experience.
Bachelor's degree or commensurate transportation experience.
Actively demonstrate JTA’s Elements of a Leader, including being engaged, courageous, a good communicator, empathetic, a critical thinker, a team player, a strategic thinker, customer-focused, a change agent/innovative, inspirational/high energy, accountable, and having integrity.
Effective communication skills, both orally and in writing, with employees of all levels within an organization and the public.
Advanced knowledge of contract management, especially pertaining to contracted services and FTA rules on contracted services.
Must have the ability to contribute to management planning, as well as the development of programs to improve the performance of the mobility solutions.
Understanding of budget processes in the public sector, including budget development, planning, and administration.
Ability to identify and resolve operating problems and conflicts with assigned contractors.
Proficient with Microsoft Office Suite, including advanced functions in Microsoft Excel, Word and PowerPoint; SharePoint administrator experience a plus.
SMS, ADA operations, emergency management knowledge.
Ability to maintain a professional demeanor when working with the public and to resolve complaints in a tactful manner.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

pre-employment drug testing required.
safety-sensitive positions subject to random drug and alcohol testing.

Company

Overview

Founded to serve the transportation needs of Jacksonville, Florida, the Authority offers bus, ferry, and streetcar services.
Focused on providing safe, accessible, and sustainable transportation options to meet the growing needs of the community.
Typical projects involve modernizing transit infrastructure, expanding service networks, and improving operational efficiency.
Recognized for delivering innovative transit solutions and continuously evolving to meet the city's transportation demands.

Culture + Values

Customer Focused: Providing excellent customer service is at the core of what we do.
Innovation: Embracing new technologies and solutions to improve mobility.
Teamwork: Working collaboratively across all levels to achieve success.
Integrity: Acting ethically and responsibly in all aspects of our work.
Accountability: Taking responsibility for actions and results.

Environment + Sustainability

2050

Net Zero Target

Aims to achieve net zero carbon emissions by the year 2050.

Investing in electric and hybrid bus fleets to reduce emissions.
Implementation of solar energy solutions at facilities.
Energy-efficient upgrades to facilities and infrastructure.
Promoting public transportation to reduce individual car usage and lower overall emissions.

Inclusion & Diversity

Promoting a diverse and inclusive workforce through targeted recruitment and training.
Encouraging diversity in leadership roles with a focus on equity.
Partnering with local organizations to foster diverse talent pipelines.

Articles

About JTA

Careers at JTA

Project Updates

Role

Description

performance oversight

procurement rfps

sla management

kpi monitoring

safety training

escalation management

Provide direction and performance oversight for transit services operated by or in partnership with JTA.
Support procurement on scopes of work and RFPs.
Lead performance reviews and corrective action plans.
Establish and maintain regional operational standards, operating procedures, and SLAs.
Manage oversight of contracted operators and third-party service providers.
Oversee safety and training programs.
Translate strategic objectives into operational plans. Define, monitor, and report KPIs.
Oversee customer service standards and complaint resolution.
Ensure all services comply with JTA, FTA, state, and local requirements.
Oversee daily operational escalations, disruptions, and emergency coordination.

Requirements

transit ops

maritime law

10-15 years

bachelor's

contract mgmt

excel

Florida/Southeast transit experience.
Knowledge of and experience with maritime transit operations and related laws, rules and regulations. Knowledge of innovative mobility solutions.
10-15 years of progressively responsible transit operations experience.
Bachelor's degree or commensurate transportation experience.
Actively demonstrate JTA’s Elements of a Leader, including being engaged, courageous, a good communicator, empathetic, a critical thinker, a team player, a strategic thinker, customer-focused, a change agent/innovative, inspirational/high energy, accountable, and having integrity.
Effective communication skills, both orally and in writing, with employees of all levels within an organization and the public.
Advanced knowledge of contract management, especially pertaining to contracted services and FTA rules on contracted services.
Must have the ability to contribute to management planning, as well as the development of programs to improve the performance of the mobility solutions.
Understanding of budget processes in the public sector, including budget development, planning, and administration.
Ability to identify and resolve operating problems and conflicts with assigned contractors.
Proficient with Microsoft Office Suite, including advanced functions in Microsoft Excel, Word and PowerPoint; SharePoint administrator experience a plus.
SMS, ADA operations, emergency management knowledge.
Ability to maintain a professional demeanor when working with the public and to resolve complaints in a tactful manner.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

pre-employment drug testing required.
safety-sensitive positions subject to random drug and alcohol testing.