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Help Desk Triage Technician
Action Property Management
23d ago
$21 - $23
Entry-level, Junior (1-3 years)
Full Time
Irvine, CA
Office Full-Time
Company Size
601 Employees
Service Specialisms
Accounting & HOA Finances
Manager & Resident Portals
Dedicated Support Team
Board Involvement
Resident Services
Escrow Services
On-site HOA Management
Event Planning
Sector Specialisms
HOA Property Management
Homeowner Association Management
Residential Communities
Urban Properties
Large-scale Developments
New Development Properties
Hotel Properties
Role
What you would be doing
equipment configuration
inventory management
user support
user training
- Configure computer equipment including desktops, laptops, and mobile devices.
- Maintain inventory of all Action managed and supported devices.
- Respond & control voice calls, queues, emails, ticketing, and chat or system requests from team members.
- Provide basic training for users.
What you bring
software proficiency
high school diploma
it support
pc knowledge
attention to detail
communication skills
- Strong attention to detail and commitment to timely follow-up on all issues.
- Experience with software platforms such as Zoom, DocuSign, Tungsten Power PDF, and Zoom phone systems preferred.
- High School Diploma or GED equivalent. College degree in Information Technology, Computer Science or Information Systems preferred, not required, equivalent experience accepted.
- Account creation/removal and access for all Action team members and third-party users.
- Strong interpersonal skills with a genuine interest in assisting others and resolving issues.
- Familiarity with IT Help Desk practices (ticket systems, chat support, knowledge bases, team collaboration and phone support).
- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
- Basic knowledge of PC components and their functions.
- Proficiency in MS Office Suite (Word, Excel, Outlook). Some experience in Microsoft Exchange Online, Microsoft Entra and Active Directory users and computers in a plus.
- Positive attitude with the ability to take initiative.
- Excellent oral and written communication skills with the ability to explain technical concepts to non-technical users.
- Capable of lifting up to 35 pounds as needed.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1984
Year Founded
The company was established in Irvine, California, marking the beginning of its journey from a local HOA property manager to a multi-regional specialist.
$750M
Annual Revenue
The company reported a significant revenue figure, reflecting its growth and operational success in the property management sector.
1996
CEO's Tenure
The current CEO, who began as a community manager in 1996, has played a pivotal role in the company's expansion and leadership.
2024
Headquarters Relocation
The company is set to move its headquarters to a new location in Irvine, a significant step in its ongoing development and operations.
- Operates across California and Arizona, managing diverse communities from single-family homes to mixed-use high-rises.
- Delivers services like financial accounting, maintenance coordination, board and resident portal administration.
- Leverages in-house tech team to power proprietary portals and AWS-hosted systems for resident and board access.
- Serves new developments alongside mature communities, tailoring plans from day one through ongoing operations.
- Engineers standout experiences in urban and hotel-residential environments, balancing hospitality with community care.
- Maintains quality through structured annual service cycles spanning landscaping, maintenance, financial reviews.
- Noted for seamless transitions during acquisitions and relocations.
- We are committed to doing the right thing, always, and acting with honesty and transparency.
- Our priority is to deliver unparalleled service and exceed client expectations.
- We foster collaboration and trust among all team members, working together toward common goals.
- We encourage creative solutions and embrace new technologies to improve the way we work.
- We strive for continuous improvement and deliver the highest quality in everything we do.
- We take ownership of our actions and are responsible for delivering results.
Net zero by 2030
Emissions Target
Aims to achieve net zero emissions through comprehensive sustainability efforts.
- Committed to reducing its environmental footprint.
- Implements green building practices and energy-efficient solutions.
- Works with clients to achieve sustainability goals, including energy-efficient lighting and waste reduction programs.
- Supports sustainable materials and technologies.
- Maintains high environmental performance through regular audits and compliance.
- Committed to creating an inclusive and diverse workplace.
- Prioritizes equal opportunity for all employees and promotes a culture of respect and inclusion.
- Strives to maintain gender balance and diversity across all levels of the organization.
- Has implemented strategies to ensure diversity in recruitment, leadership development, and employee engagement.
- Focused on creating a workplace where employees feel empowered to bring their whole selves to work.
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