Description

In the technology realm, the technician assists residents and staff with basic needs such as Wi‑Fi, tablets, phones, printers, and TVs, sets up and maintains computers and network equipment, troubleshoots connectivity issues, supports routine system updates, and helps with electronic health record systems and other community software. They also manage IT inventory and coordinate vendor repairs or upgrades.

On the facilities side, the role involves routine maintenance and repairs of building systems, equipment, and resident rooms, responding promptly to work orders with a focus on safety and resident comfort, conducting regular inspections of electrical, plumbing, and life‑safety systems, and assisting with room turnovers, preventative maintenance, and seasonal tasks. Coordination with outside contractors for specialized repairs or major projects and maintaining accurate logs of activities are also required.

• Assist residents and staff with Wi‑Fi, tablets, phones, printers, and TVs
• Set up, maintain, and troubleshoot computers, network equipment, and office hardware
• Support electronic health record systems and community software
• Maintain IT inventory and coordinate vendor repairs or upgrades
• Perform routine maintenance on building systems, equipment, and resident rooms
• Respond promptly to work orders, prioritizing safety and resident comfort
• Conduct regular inspections of electrical, plumbing, and life‑safety systems
• Handle room turnovers, preventative maintenance, and seasonal tasks
• Coordinate with outside contractors for specialized repairs or major projects
• Keep accurate logs of maintenance activities and inspections

Requirements

Our senior living community depends on reliable technology and well‑maintained facilities to ensure residents feel safe, supported, and at home. The IT/Maintenance Technician plays a dual role, providing day‑to‑day tech support for staff and residents while also performing essential building maintenance. This position is ideal for problem‑solvers who enjoy working with people in a warm, service‑oriented environment.

Qualifications include a high school diploma or equivalent, with technical or vocational training preferred, and at least two years of experience in IT support, building maintenance, or a related field. Candidates must demonstrate a strong customer‑service mindset, especially when assisting older adults, possess working knowledge of Windows, basic networking, and common devices, and be able to lift, carry, climb, and perform physical maintenance tasks. Strong communication skills and a calm, patient demeanor are essential.

Preferred skills encompass experience in senior living, healthcare, hospitality, or property management, and certifications such as CompTIA A+, Network+, or maintenance‑related credentials. Familiarity with nurse call systems, access control, building automation, and a basic understanding of safety regulations and compliance requirements in senior living are advantageous.

• Require high school diploma (technical training preferred) and 2+ years relevant experience
• Demonstrate strong customer‑service mindset and ability to assist older adults
• Possess working knowledge of Windows, basic networking, and common devices
• Able to lift, carry, climb, and perform physical maintenance tasks
• Preferred: experience in senior living, healthcare, hospitality, or property management
• Preferred certifications: CompTIA A+, Network+, or maintenance credentials
• Familiarity with nurse call systems, access control, or building automation

Benefits

We offer scholarships and educational assistance programs, extraordinary reward points, comprehensive health and wellness benefits, employee‑led committees, a confidential employee assistance program, paid training, paid time off, paid holidays, medical/dental/vision coverage, life insurance, short‑ and long‑term disability, a 401(k) plan, and a partnership with Daily Pay for flexible paycheck access.

• Offer scholarships, educational assistance, reward points, comprehensive benefits, and employee committees
• Provide paid training, PTO, holidays, medical/dental/vision, life insurance, disability, 401(k), and Daily Pay option

Training + Development

Interview process

Visa Sponsorship

Security clearance