Service Controller

Overview

Coordinate and schedule service/maintenance for digitally connected plant equipment.

Key Responsibilities

• performance monitoring
• predictive maintenance
• remote diagnostics
• service scheduling
• data analysis
• client communication

Tasks

We’re looking for a Service Controller to join our Digital Team, supporting the coordination, scheduling, and administration of service and maintenance operations across our fleet of digitally connected equipment. This role is central to ensuring our high-performance, technology-enabled plant operates at peak efficiency, helping to deliver exceptional service to our customers while maintaining the highest standards of compliance and safety. -Monitor machine performance using telematics, digital dashboards, and diagnostic tools to identify service requirements and potential issues proactively. -Support the rollout and optimisation of digital service tools and processes, including predictive maintenance and remote diagnostics. -Ensure compliance with all health, safety, and environmental policies and procedures. -Coordinate and schedule service and maintenance activities for digital-enabled equipment. -Communicate with clients and internal teams to provide service updates, resolve queries, and ensure customer satisfaction. -Manage service records, work orders, and maintenance reports within the company’s digital systems. -Liaise with engineers, workshop teams, and site supervisors to ensure timely and effective servicing of equipment. -Assist in analysing fleet data to identify trends and opportunities for efficiency improvements.

Requirements

• ms office
• spillard
• trimble
• telematics
• plant machinery
• maintenance planning

What You Bring

-Excellent attention to detail and record-keeping. -Strong organisational and communication skills with the ability to manage multiple priorities. -Experience in a service controller, service coordinator, or maintenance planning role (ideally within plant hire, construction, or heavy equipment industries). -Confident IT user – proficient in MS Office and digital service management tools. -Modern Equipment: Work with the best and latest plant and machinery in the industry. -Experience working with systems such as Spillard, Safety Shield, Trimble, or similar telematics platforms. -Technical understanding of plant machinery or construction equipment. -Knowledge of digital transformation tools or connected fleet technology. -Familiarity with digital fleet management or telematics systems.

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Benefits

-Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience. -Employee Assistance Program: Access to free, confidential support services for personal and work-related issues. -Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution. -Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs. -Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance. -Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.

About Flannery Plant Hire

-A leading provider of plant and machinery in the UK. -Specializes in hiring out a vast fleet of construction and excavation machinery to diverse industries. -Supports major infrastructure projects with high-quality equipment and reliable service. -Operates in sectors including heavy civil engineering, utilities, transport, marine, and infrastructure. -Offers unique solutions such as certified operators with machinery for safe and efficient operations. -A preferred partner for both public and private sector projects due to tailored plant hire services. -Proud owner of one of the UK's largest fleets, offering equipment ranging from excavators to specialized cranes.

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