Front of House

Description

• Serve as first point of contact for tenants, visitors, and contractors, providing a professional and welcoming service.
• Manage visitor sign‑in and issue passes.
• Answer incoming calls, emails and general enquiries courteously.
• Communicate with tenants, responding to requests, queries and issues promptly.
• Oversee internal systems such as parcel tracking, car‑park allocation, access‑card issuance and visitor booking.
• Assist with set‑up for evening tenant events.
• Perform opening and closing procedures, including unlocking and locking the building.
• Conduct regular security checks, patrols and inspections of communal areas.
• Monitor access‑control systems, CCTV and alarms where applicable.
• Ensure compliance with site security procedures and health & safety requirements.
• Act as first responder for incidents, alarms or emergencies, escalating as needed.
• Carry out occasional general maintenance tasks, including minor repairs, checks and fault reporting.
• Monitor cleanliness and presentation of communal areas, reporting issues to cleaning or facilities teams.
• Liaise with contractors and service providers, signing them in and overseeing access.
• Support basic facilities management tasks, logging jobs and tracking completion.
• Perform general administrative duties such as record keeping, incident logging and site documentation maintenance.
• Assist with facilities‑related paperwork, reports and compliance records.
• Provide ad‑hoc administrative support to the Account Manager.
• Participate in on‑call rota as required.

Requirements

We are seeking a professional, reliable, and customer‑focused Front of House / Facilities Co‑ordinator / Receptionist to manage the main reception and front desk of a busy, multi‑tenant office building in Bristol. The role is critical to day‑to‑day operation, safety and presentation of the building, acting as the first point of contact for tenants, visitors and contractors while delivering security, facilities and administrative duties. A background in facilities or building operations is preferred due to the hands‑on nature of the role.

• Strong customer service and communication skills.
• Ability to stay calm, professional and proactive in a busy environment.
• Good organisational skills with attention to detail.
• Willingness and flexibility to work shifts between 7 am and 7 pm.
• Basic IT proficiency (email, CAFM systems, MS Office).
• Experience in front of house, reception, security or facilities roles.
• Background in facilities or building management.
• Knowledge of health & safety or building security procedures.
• Experience in multi‑tenant or commercial office environments.
• Professional appearance and demeanor at all times.
• Reliable, trustworthy and security‑conscious.
• Approachable with a problem‑solving mindset.
• Comfortable working independently and as part of a team.

Benefits

The position is based in a tenanted office building in Bristol, working a 40‑hour week on a shift pattern between 7 am and 7 pm on weekdays, reporting to the Account Manager, with a salary of £28 K.

Training + Development

Interview process

Visa Sponsorship

Security clearance