Assistant General Manager

Description

• Respond to guest inquiries to include complaints
• Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations
• Ensure accounts receivables are updated and invoices are sent and reconciled weekly. Follow-up with customer payments to ensure proper credit to accounts and escalate customer non-payment issues immediately
• Report incidents to the appropriate people to include HR, Insurance, RDO, etc
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert General Manager of potential issues
• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty
• Supervise staff in multiple departments as needed
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
• Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals.
• Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved
• Provide hands-on support for front office operations
• Communicate and enforce policies and procedures
• Ensure a safe and secure environment for guests, employees, and hotel assets
• Use company-wide tools, systems and applications without exception

Requirements

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance