Description

The General Manager serves as the strategic leader for a homeowners’ association, reporting to the Board of Directors. Leveraging deep industry knowledge, the GM implements best practices across accounting, personnel, governing documents, procurement, maintenance, and safety to drive effective property management.

Key responsibilities include overseeing office staff and vendors, preparing and monitoring annual operating and reserve budgets, managing procurement and vendor lists, drafting and approving contracts and RFPs, supervising accounting functions, and directing maintenance planning and execution. The role also encompasses hiring, training, and evaluating office personnel while ensuring compliance with insurance, legal, and policy requirements.

• Oversee office staff, vendors, and suppliers to meet association goals.
• Draft and manage correspondence in line with board policies.
• Direct daily office operations and staff scheduling.
• Ensure insurance coverage complies with governing documents.
• Maintain liaison with the association’s general counsel.
• Review and approve employee timesheets and maintain personnel files.
• Assist in creating and adjusting annual operating and reserve budgets.
• Analyze budget variances and provide written justifications to the board.
• Prepare and reconcile work orders and change orders.
• Maintain a vetted vendor list with at least three qualified providers per service category.
• Draft specifications and review RFPs for board approval.
• Submit draft bid proposals to general counsel before board presentation.
• Accept contracts following board specifications and approval.
• Review journal entries and ensure accuracy of monthly financial statements.
• Approve association checks and align payments with budget line items.
• Recommend optimal use of financial resources to the board.
• Monitor delinquent member accounts and enforce collection policies.
• Track receipt of payments for amenity access items.
• Plan, schedule, and oversee maintenance of common areas and amenities.
• Coordinate with the Maintenance Committee to assess property conditions and resolve vendor issues.
• Pre‑screen, interview, hire, train, and, when necessary, terminate office personnel.
• Conduct wage research and ensure compensation is market‑competitive.
• Provide performance coaching, conduct annual appraisals, and recommend salary actions.
• Utilize Outlook, MS Word, Excel, and internet applications for daily tasks.

Requirements

Candidates must have at least five years of community association or property‑management experience, five years of supervisory experience, strong project‑management and communication skills, and proficiency with Outlook, Word, Excel, and internet tools. A high‑school diploma is required; a bachelor’s degree and CCAM® or CMCA® designations are preferred. Availability for regular business hours and occasional after‑hours board meetings is essential.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance