Senior Work Order Coordinator

Overview

Coordinate and manage work order lifecycle for essential government facilities.

Key Responsibilities

• documentation
• issue escalation
• work orders
• trend analysis
• stakeholder liaison
• performance review

Tasks

-Maintain accurate documentation and escalate feedback or service issues to ensure continuous improvement. -Coordinate and manage all stages of the Work Order Management Lifecycle, ensuring timely resolution and closure. -Monitor and analyse work order trends, proactively identifying solutions to improve timeliness and efficiency. -Liaise with Service Delivery Providers and internal stakeholders to meet contractual KPIs and improve service outcomes. -Represent Downer professionally in all forums and contribute to quarterly performance reviews and team collaboration.

Requirements

• operational maintenance
• data analysis
• microsoft office
• communication
• interpersonal
• problem solving

What You Bring

-Strong experience in operational maintenance delivery and data analysis. -High-level communication and interpersonal skills, with a pleasant and professional phone manner. -Advanced computer literacy, particularly with Microsoft Office, and strong organisational skills. -Proven ability to set priorities, solve problems, and deliver outcomes under pressure.

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Benefits

-With 30% of vacancies filled internally you'll find real opportunities to advance your career. -Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more. -Employee Assistance Program: professional support for you and your family when you need it most. -Training and development to support and diversify your career.

About Downer

-specializes in delivering integrated services across multiple sectors, including infrastructure, energy, and utilities. -supports both private and public sectors with a diverse portfolio spanning construction, maintenance, and operations. -undertakes large-scale projects such as road construction, rail, energy, and water infrastructure. -has an expansive footprint in Australia and New Zealand, deeply involved in supporting national and regional development. -notable projects include urban transport systems, renewable energy installations, and vital utilities services. -has a strong focus on innovation, utilizing the latest technology to deliver efficient and sustainable solutions.

Sector Specialisms