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Manager, Critical Infrastructure Operations Support

Sba Communications

Independent REIT owning and operating wireless infrastructure—towers, small cells, DAS—and leasing antenna space.

Lead operations, maintenance, and safety for telecom shelters and edge data centers.

15d ago

Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)

Full Time

Charlotte, NC

Field

Company Size

1,720 Employees

Service Specialisms

Telecommunications Infrastructure

Site Development

Tower Leasing

Maintenance Services

Design and Engineering

Project Management

Construction Services

Asset Management

Sector Specialisms

Wireless Infrastructure

Site Development

Tower Operations

Telecommunications

Construction Oversight

Land Acquisition

Permitting & Approvals

Site Management

Role

What you would be doing

on‑call

hvac

electrical

power systems

fiber ops

emergency response

Provide 24/7 on-call expertise for critical incidents impacting shelter or edge data center operations.
Maintain HVAC systems, ensuring optimal performance and adherence to temperature/humidity parameters for sensitive telecom and IT equipment.
Ensure proper visibility and escalate major hazards which present safety or critical infrastructure integrity issues to the Director of Network Operations.
Establish and enforce operational procedures for shelter and data center maintenance.
Provide oversight and direction to team members in accordance with the organization's policies and procedures.
Lead team members using performance management and development focused approaches to assist in goal setting, two-way feedback, and performance development planning.
Respond to and resolve any safety or operational issues including working with vendors and regional support managers to repair damage caused by natural disaster, weather, falls or other causes.
Coach, mentor and develop team members, including overseeing new team members onboarding and providing career development planning and growth opportunities.
Oversee service contracts, ensuring compliance with SLAs and budgetary guidelines.
Empower team members to take ownership of their job and goals. Delegate responsibilities as needed and provide routine constructive feedback on performance.
Oversee electrical systems, including grounding, load balancing, and compliance with NEC (National Electrical Code) standards.
Work with Talent Acquisition to recruit, interview, select, hire, and employ a talented and diverse group of high performing team members.
Manage efficient repair, maintenance, inspection, security and safe operation of all tower assets within assigned area. Issues include but are not limited to; alarm monitoring instruments and lighting units.
Participate in root cause analysis (RCA) following incidents and drive implementation of corrective actions.
Collaborate with engineering teams to assess fiber routes, ensure redundancy, and maintain physical plant integrity.
Lead team members to meet the organization's expectations for productivity, quality, and goal accomplishment.
Resolve and/or attempt to resolve all safety, regulatory, or operational issues or discrepancies on site. If unable to resolve, report to management with recommendations for action.
Create a culture that is consistent with the organization's focus on team member engagement and that aligns with the organization's mission, vision and values.
Ensure adherence to electrical safety protocols, grounding requirements, and environmental controls.
Provide operational support for OSP infrastructure, including fiber optic installation, maintenance, and troubleshooting.
Perform and record site safety and compliance inspections in accordance with safety regulations.
Provide immediate support service during emergency issues and incident response situations.
Act as the escalation point for vendors during emergency repairs or outages.
Monitor and manage UPS, battery backup, and generator systems to ensure uninterrupted operations.
Manage the timely resolution of trouble tickets, including selection and dispatch of contractors to diagnose and resolve issues in accordance with Company safety standards, policies and procedures, federal, state and local rules and regulations and act as an operational acceptance point of contact for new equipment installs on all sites. This includes authority to manage contractors performing work at assigned site locations and make decisions as to whether a contractor is performing the work in a safe, suitable, and compliant manner. Also includes authority to reject work if deemed unacceptable or non-compliant.
Manage vendor performance for preventative and corrective maintenance on shelters, power systems, and HVAC.
Identify, document and ensure that any site safety and compliance issues are corrected in a timely manner and reported to management. This includes authority to shut down and/or suspend work at any site location in which it is determined that unsafe conditions exist or that such action is merited to protect persons or property.
Serve as the SME for edge shelters, edge data centers, and related building systems.
Coordinate emergency response teams during outages, ensuring minimal downtime and rapid restoration.

What you bring

bachelor's

electrical testing

bms

vendor management